Virtual branch banking for personalized service anywhere

A virtual branch gives account holders access to branch-quality service through digital channels, without requiring a physical visit. Lynq® helps financial institutions connect people with the right employee through live chat, persistent messaging, video banking, and co-browsing.

Account holders can start from your website or digital banking experience and continue with personal support from the right employee or team. Depending on your institution’s configuration, the experience can include:

• Live chat and persistent messaging

• Video banking for face-to-face service

• Consent-based co-browsing for guided assistance

• Document sharing and delivery

• E-signature and identity-verification integrations

• Intelligent routing based on relationship, team, availability, capacity, or expertise

It is more than a video call. A virtual branch extends relationship banking beyond the physical branch, helping employees resolve needs, maintain context, and strengthen account-holder relationships.

Lynq eliminates the need for costly physical expansion. Your internal staff can work from a branch, office, or remotely — and still deliver high-touch service to account holders wherever they are.

Explore how clients like Park National Bank are using Lynq to position their relationship banking strategy with virtual-first customers.