Agent IQ and WBR Insights release the 2023 Banking from Anywhere report

Worldwide Business Research (WBR), the folks behind Future Branches events and other quality industry content, recently completed their Banking from Anywhere survey, to gain a better understanding of consumer perspectives on mobile, remote, and in-person banking.

The WBR Insights research team surveyed 575 consumers across the U.S. to generate the results featured in this report. It's not surprising that 47% of consumers surveyed say the pandemic changed the way they prefer to do their banking. 

A few key insights from this report:

- 40% will do more online banking and less in-person banking.

- 60% say they are at least somewhat interested in using a virtual branch.

- 61% say their institutions are “fine” in terms of innovation, while only 23% say their institutions are “exceptional".