Simplifying your implementation journey
We understand that implementing a new solution can feel daunting, but we’re here to support you every step of the way. Our dedicated program manager will guide you throughout the process, ensuring smooth progress and keeping everything on track.
Going live is just the beginning of your digital engagement transformation. That’s why we assign a dedicated customer success manager to help you stay informed about new features, adopt best practices, and enhance your services quickly and effectively.
Rapid deployment, minimal effort
With Lynq delivered as a SaaS platform and no need for Core system integration, implementation is streamlined for a light resource lift. Designed specifically for the financial services industry, Lynq enables rapid configuration and deployment without requiring additional coding.
Our flexible platform and best-practice guidance empower our implementation team to collaborate closely with your business sponsors, delivering a tailored service that meets the unique needs of your organization and account holders. Along the way, we provide a detailed onboarding manual and a client success team to guide you through the process. Most clients launch the Lynq service within 6–8 weeks of signing a contract.
Ongoing success and service evolution
Lynq is built to make account holder engagement seamless while supporting your evolving business needs. To ensure your success, we assign a customer success manager at the point of contracting. This dedicated team member works alongside your implementation team to gain a deep understanding of your goals and KPIs.
Through regular weekly or biweekly check-ins, your customer success manager ensures your service continually evolves to exceed expectations. They also provide valuable feedback to inform platform enhancements, driving improvements for both you and your account holders.
Continuous innovation
In the ever-changing financial services industry, staying ahead requires constant evolution. Lynq is designed to adapt as quickly as you do. With a frequent release cycle—typically every two weeks—we continuously deliver new features and capabilities to enhance your service.
Thanks to our state-of-the-art SaaS architecture, updates are rolled out seamlessly, with no disruption to your operations. This means you can focus on what matters most: delivering exceptional service to your account holders.
