¿Hablas español? Lynq does too.

Financial matters can be especially daunting for account holders whose primary language isn’t English. When visiting a branch, these account holders may naturally seek someone who shares their language or cultural background, but what happens when in-person visits aren’t possible? Many feel hesitant to reach out, potentially leaving their questions unanswered. Lynq’s real-time translation feature bridges this gap, providing a seamless way for account holders to communicate comfortably in their own language, wherever they are.

Effortless, two-way language translation for instant clarity

Lynq’s real-time translation feature removes the language barrier entirely, allowing conversations to flow as naturally as they would in person. The platform’s messaging panel automatically detects the language an account holder is using and instantly translates their message for the internal staff. With no need to pause or switch screens, internal staff can immediately understand the account holder’s questions, concerns, or instructions. This streamlines conversations, reduces misunderstandings, and ensures that every interaction feels smooth and supportive.

Lynq’s two-way translation operates seamlessly in both directions. Internal staff can type responses in English (or any other language they’re comfortable with), and Lynq translates these responses back into the account holder’s preferred language. This immediate back-and-forth eliminates the awkwardness of language misunderstandings and lets your team provide the same level of attentive, personalized support to every account holder, regardless of language differences.

Broadening access to support and strengthening relationships

Lynq’s real-time translation enables financial institutions to offer services that are accessible and inclusive, making banking feel more welcoming for account holders from diverse backgrounds. By providing a way for account holders to converse in their preferred language, Lynq helps build trust and encourages more frequent engagement. Account holders feel reassured that they are understood and valued, strengthening their loyalty and confidence in your institution.

Lynq’s translation capability doesn’t just help account holders—it empowers your team, too. Without the stress of language barriers, your internal staff can focus on what they do best: providing helpful, proactive guidance.