Elevating member experiences through AI-powered support

Smarter support, stronger relationships

Credit unions are rooted in community, trust, and human connection. But as digital expectations grow, members now want the same personal experience — online.

Lynq® by Agent IQ helps you deliver that, combining human-centered engagement with the convenience of digital channels and AI-powered self-service. Routine questions get resolved instantly, reducing call center volume and keeping associates focused on high-value conversations.

Enhancing member digital experiences

Today’s members want flexibility — to connect with their credit union anytime, from anywhere. Lynq gives them that freedom.

Members can engage securely through:

• Authenticated, persistent messaging with Lynq Up™

• Video chat for deeper conversations

• Co-browsing for guided walkthroughs

• Real-time chat translation for language accessibility

Support can escalate seamlessly between channels without requiring separate apps or downloads — making digital service just as personal and accessible as the branch.

Boosting associate efficiency

Lynq reduces routine inquiries so your internal teams can focus on what matters most — solving complex issues and deepening member relationships.

At the same time, Lynq provides reporting and insights that help leadership better understand member needs, optimize staffing, and improve service delivery across the board.

Watch our full featured product video