At Agent IQ, we know that credit unions are rooted in personal service and member trust. Our Lynq platform helps credit unions deliver this same level of support in the digital space, creating seamless experiences that keep members engaged while improving operational efficiency. With AI-driven self-service, credit unions can respond to everyday questions quickly—without overwhelming the call center.
Streamlining support
Lynq’s AI-powered self-service capabilities allow credit unions to manage routine inquiries digitally, freeing call center staff to handle more complex member needs. Commonly asked questions are answered instantly through Lynq’s AI self-service, helping members resolve issues swiftly without needing to wait on the phone. This not only reduces call volume but also shortens wait times, making support faster and more efficient.
Enhancing member experiences
Today’s members expect the convenience to get service and receive support from anywhere. Lynq provides credit unions with secure communication options, including our authenticated and persistent Lynq Up messaging channel, video chat, and co-browsing, allowing members to choose the channel that best fits their needs—all without needing to switch apps or install separate software. Support can also seamlessly escalate from chat to video or co-browsing for a more in-depth experience, giving members easy access to personal help as needed.
Lynq also includes real-time chat translation, allowing members to communicate in their preferred language and feel fully understood, building a stronger sense of trust and accessibility.
Boosting efficiency for internal teams
With fewer routine inquiries, credit union staff can focus on providing high-value support, addressing more complex issues that benefit from human interaction. This not only boosts productivity but enhances employee satisfaction, allowing staff to dedicate time to more meaningful tasks. Additionally, Lynq’s insights and reporting give credit union leadership a better understanding of member needs, allowing them to optimize resources and enhance service quality.
Agent IQ’s Lynq platform enables credit unions to deliver superior digital experiences that build member trust and loyalty while optimizing operations. With AI self-service, flexible channel escalation, and real-time translation, Lynq helps credit unions meet evolving member expectations, offering exceptional support with every interaction.
