Redefining the digital banking experience

For decades, account holders have valued the personal touch of meeting with their banker in-branch. Trust has been built through these one-on-one interactions, with bankers earning their place as trusted advisors. But as account holder behaviors evolve and less than 30% of customers regularly visit a branch, financial institutions must extend the relationship beyond the branch, meeting those account holders where they are today.

Lynq by Agent IQ empowers banks to deliver this trusted, personalized service in a digital-first environment. With Lynq, your account holders can:

• Stay connected to their dedicated banker through Banker Lynq for consistent, trusted guidance
• Reach out anytime, anywhere, extending access beyond branch hours
• Receive proactive communication from bankers within a secure, private channel
• Easily escalate conversations to video chat or voice for a more personal touch
• Get real-time guidance through screen sharing/co-browsing

Data shows that 78% of account holders would prefer to wait to interact with their personal banker, underscoring the importance of continuity and familiarity. Lynq enables this connection, allowing personal bankers to bring in Subject Matter Experts as needed, further enriching the account holder experience and reducing friction in delivering additional products and services.

Whether integrated within your existing digital banking platform or through a dedicated, branded application, Lynq drives high adoption and engagement.

Lynq aligns seamlessly with your operating model and strategic direction. It can be deployedwithin weeks, minimizing operational disruption and eliminating the need for extensive retraining. With Lynq, your institution can achieve:

• Increased appeal to Next-Gen account holders: Meet the expectations of younger, tech-savvy users who prioritize digital-first services
  
  
• Enhanced retention and reduced attrition: The convenience of AI self-service paired with on-demand access to a human banker helps account holders feel supported, driving loyalty and reducing the risk of attrition
  
  
• Greater product growth per household: Trust-based, frictionless engagement makes account holders more likely to explore additional products and services, creating valuable cross-selling opportunities

With Lynq, community institutions can strengthen relationships, drive account holder engagement, and boost profitability by offering the digital experience customers expect—while preserving the trusted relationships they value.