Real banking is about relationships

Financial Institutions all have a fundamental value to serve their account holders by understanding their unique needs and providing products and services that can help them achieve a better financial life. And the ultimate way to understand what your account holders need is to connect with them and create trusted relationships. 

This works incredibly well and has for over a century when those account holders came into the branch. But as technology allows more flexibility and convenience, account holders aren't coming into the branch as much and are demanding a more digital experience from their institution. 

Lynq® by Agent IQ is the only digital platform that delivers on the four foundational pillars of relationship banking and extends them beyond the branch.

Lynq allows your account holders to select and engage with a personal banker who can be their primary point of contact for your institution. Subject Matter Experts can be invited to join the conversation at any time and as needed. The conversation can seamlessly extend to video chat and co-browsing. And with Lynq’s built-in real-time translation ability, account holders can always feel comfortable communicating in their native language.

Nobody likes to repeat themselves. And this couldn’t be more true when your account holder is looking to you for advice or support. That’s why with Lynq, all conversation threads are persistent so you always pick up the conversation right where you left off. This builds trust and provides an optimal experience for both your account holder and your internal staff

A good relationship means always being there for each other; not just one sided. So why should your relationships with your account holders be any different? Don’t just wait for them to come to you with a problem or challenge. With Lynq, your internal staff is able to proactively send push notifications to account holders either one-to-one, or to a larger book of business. 

Relationships should benefit all parties involved which also applies to your relationships with your account holders. The Lynq platform automatically tags all conversations and uses built-in AI to deliver insights into what your account holders are talking about. Armed with insights like these, your staff can use the Lynq platform to provide timely and personal advice and support which benefits your account holders and can bring you a greater share of wallet.

There are many times when an account holder need is simple and that’s where our AI self-service can provide efficiencies by providing answers to frequently asked questions freeing up internal staff to handle the more complex needs.

The beauty of texting your friends is that you can send your message knowing that they will get it and reply when they can. This asynchronous communication allows for both sides to communicate their thoughts or needs and have that responsibility off of their shoulders, while being confident that the response will come when convenient. The Relationship Banking package of the Lynq platform is designed to support exactly this. Account holders can ask a question at 11pm when they are thinking about their need, and rest assured that their banker will get the message and respond in the morning when they are free.