Services > Social Messaging
Personally engage through Facebook and WhatsApp channels
Expand your personal customer engagement to the social channels that are already used by millions.
WhatsApp - the international messaging platform.
It’s no secret that WhatsApp is used by millions of international people and specific communities to stay engaged with their family and friends. The Lynq platform ensures that no matter what communication platform your customers feel the most comfortable with, or where they are in the world at the moment, they can still connect directly with their banker.
All communication in one platform
When customers engage with your institution through any of these social channels, they appear in the same banker dashboard with all the same functionalities that you (and they) can get with mobile messaging or webchat. Authentication is based on a phone number only for WhatsApp and name with Facebook, so less secure than through Lynq’s mobile messaging, but still can be used for customers to directly connect with a human. Conversations can always be encouraged to transfer to a more authenticated channel like the mobile messaging as needed and the engagement can continue.
Download the case study
We love our service and can talk about it all day, but seeing real proof from real clients about how they are benefiting from the service is also incredibly valuable. Download this case study to find out how Rockland Trust ($20B out of Boston) has digitally engaged more than 20,000 of their customers in just 90 days with Lynq.
Interested in how we can help you transform your digital customer engagement?
We understand that every financial institution has unique operations and strategic initiatives that they are focused on. Request a demo with us below and we will look forward to understanding your unique challenges and having a discussion on how Lynq by Agent IQ can help you achieve those goals.
