Personally engage through Facebook and WhatsApp channels

WhatsApp and Facebook Messenger are two of the world’s most widely used messaging platforms, connecting billions of people across diverse regions, languages, and lifestyles. With Lynq’s integration of these popular channels, financial institutions can now provide account holders with the convenience of reaching their bank or credit union through the familiar messaging apps they already use daily. This enables seamless, direct access to services, creating a straightforward way for account holders to receive support, ask questions, and manage their finances—just like they would when chatting with friends or family.

By supporting WhatsApp and Facebook Messenger, Lynq helps institutions meet account holders exactly where they are, making it simple for anyone, regardless of location or communication preferences, to connect with their financial provider. This accessibility is especially valuable for international or mobile account holders, who can easily reach out for guidance and assistance no matter where they are.

For your internal teams, Lynq’s unified dashboard centralizes interactions across all digital channels—including WhatsApp, Facebook Messenger, SMS, webchat, our authenticated Lynq Up channel and more—into one streamlined view. This comprehensive approach allows staff to track each conversation seamlessly, retain context across channels, and respond effectively, even if an account holder shifts from one messaging platform to another.

Moreover, Lynq ensures these channels are secure, allowing account holders to discuss financial matters confidently. By providing direct support on WhatsApp and Facebook Messenger, Lynq empowers financial institutions to build trust, strengthen relationships, and offer unparalleled convenience, delivering a user-friendly experience in the channels account holders already know and love.