Reaching and serving the Unbanked

Community Development Financial Institutions (CDFIs) are committed to expanding access to capital, fostering local economic growth, and revitalizing underserved neighborhoods. But success requires more than access — it demands trust, personal connection, and digital accessibility.

Lynq® by Agent IQ helps you meet the unique needs of underserved communities by removing traditional barriers to engagement. By allowing individuals to choose an advisor based on language, culture, or demographic preferences, Lynq creates inclusive, human-centered relationships from the start.

Through secure messaging and preferred channels, account holders can engage at their own pace and escalate to video or co-browsing for deeper guidance — all without needing to visit a branch.

Tools to bridge the gap

Lynq empowers your institution to serve underbanked and non-account holders with a configurable set of tools:

• Preferred bankers selection: Empower individuals to connect with someone who reflects their needs and values
  
  
• Real-time language translation: Overcome language barriers instantly
  
  
• Escalation to voice, video, and co-browsing: Support more personal interactions when needed
  
  
• Secure document sharing and eSignatures: Enable safe, seamless transactions
  
  
• Service for non-account holders: Extend support to people not yet in your system

Lynq supports communication across multiple channels, including:

• Lynq Up™
• Text SMS
• Social messaging (WhatsApp & Facebook Messenger)

Whether deployed in physical branches or distributed offices, Lynq enables your team to deliver accessible, relationship-first service to the communities who need it most.

Following the latest federal CDFI grants, Agent IQ can help you launch and scale your community impact in as little as four weeks. Our tailored playbooks and rapid onboarding require minimal lift from your team — so you can start delivering value faster.