Reaching and serving the Unbanked

Community Development Financial Institutions (CDFIs) are dedicated to creating economic opportunities for underserved communities. By promoting access to capital and fostering local economic growth, CDFIs can revitalize neighborhoods and support individuals who have historically been excluded from traditional banking services.

Lynq by Agent IQ is designed to meet the unique needs of individuals in underserved communities, helping financial institutions build trust and drive engagement. By allowing members to choose their preferred financial advisor based on language, cultural background, and demographic profile, Lynq reduces barriers to banking and encourages exploration of transformative financial products and services. Offering engagement through preferred channels fosters comfort and trust, while secure messaging enables customers to interact at their own pace. For more in-depth support, video chat and co-browsing provide personalized guidance from the comfort of their homes.

Lynq delivers a comprehensive set of tools to successfully engage the underbanked, including:

• Preferred bankers selection: Empower customers to choose an advisor based on their needs and preferences
  
  
• Real-time language translation: Break down language barriers with instant translation services
  
  
• Escalation to voice, video, and co-browsing: Enable more personalized, face-to-face engagement when needed
  
  
• Secure document sharing and eSignatures: Facilitate safe and seamless transactions, even for non-bank customers
  
  
• Service for non-account holders: Allow financial institutions to engage and support individuals who are not yet account holders

Lynq supports communication across multiple channels, including:

• Lynq Up™
• Text SMS
• Social messaging (WhatsApp & Facebook Messenger)

Whether deployed in physical branches or distributed office environments, Lynq leverages existing bankers to deliver service in the manner and at the time preferred by local communities, ensuring a more inclusive and accessible banking experience.

In the wake of the Federal CDFI grants, Agent IQ can help you meet your objectives and service your clients in as little as 4 weeks. Our rapid onboarding process allows you to get up and running with very little resource requirements on your end, and a playbook that will be tailored to your institution and the unique market it serves.