SMS is one of the most familiar, convenient channels for communication, making it an ideal way for account holders to engage with their financial institution. With Lynq’s SMS engagement feature, account holders can connect with a real human banker directly through their native text messaging app, just as they would when texting family and friends. This approach replaces traditional one-way banking messages with a truly interactive experience, allowing account holders to receive ongoing support, advice, and answers in a format they already use daily.
All digital channels unified in one platform
For internal teams, Lynq brings together all digital interactions in a single, streamlined dashboard. No matter which channel an account holder chooses—whether SMS, webchat, social messaging, or the secure Lynq Up messaging channel—staff can easily track, manage, and respond to conversations within one cohesive view. Lynq provides full conversation history across channels, so internal staff can review previous exchanges for a seamless, personalized experience that moves with the account holder’s needs.
Optimized, responsive loan collections
SMS also plays a key role in reducing loan delinquency rates. Studies show that timely loan reminders can reduce delinquency by up to 20%, with delinquent individuals being 40 times more likely to respond to a collection text than to a phone call. Lynq leverages this power by enabling banks to automate and customize SMS reminders for timely loan payments. Messages can include key details like loan amounts, due dates, and links to secure payment pages, making the repayment process straightforward and easy.
Lynq’s SMS engagement solution helps financial institutions maintain meaningful connections, providing personal support and timely reminders that drive engagement and retention, all while optimizing internal efficiency. By enabling real, human interactions within a familiar format, Lynq strengthens trust and loyalty with account holders, meeting them where they are and ensuring they feel supported every step of the way.
