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Lynq® by Agent IQ

Relationship banking beyond the branch.

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Meet a few of our trusted partners

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Lynq for account holders

For account holders

Combine the efficiency of AI-powered
self-service with the ability to connect with a personal banker.

Lynq for internal staff

For internal staff

Empower your staff to be better agents through AI-powered guidance and recommendations.

Lynq for leadership

For leadership

Unlock what’s in the mind of your account holders with AI-powered insights.

Curious to see how the
Lynq platform works?

Curious to see how the
Lynq platform works?

Replicate your in-branch experience digitally.

Empower your account holders to perform any branch service, except cash transactions, anytime and anywhere they choose.

  • Acquire more account holders by providing a better digital experience
  • Increase retention of existing account holders
  • Increase products/services per household with deeper digital relationships
78%

of account holders prefer to wait for their personal banker

3.9%

applications being funded when engaged with chat

64%

conversations are about new products

How Lynq supports retail banking

Drive call center efficiency and savings.

Quickly reduce your call center volume by providing a digital chat solution that can answer frequently asked questions through a powerful self-service Al chatbot. And when the need is more complex, instantly escalate the chat to a human agent with video chat and co-browsing also available.

  • Al efficiencies for you and your account holders with 24/7 chatbot support
  • One click video chat and co-browsing
  • Instantly translate conversations in real-time to over 120 languages
80%

of all chats handled by AI self-service

70%

overnight call reduction

90%

call handling rate due to call volume reduction

How Lynq supports call centers

Branch service and support without boundaries.

Deliver seamless, 24/7 service and support and expand your geographic footprint by providing a personal banking engagement model that allows account holders to accomplish any need without ever coming into a branch.

  • Videochat & co-browsing
  • Invite an expert into the conversation
  • Digitally sign contracts with Docusign and Adobe sign integration
70%

of typical bank customers do not visit a branch

96%

of customers of tech first organizations never visit a branch

How Lynq supports virtual branch strategies

Manage your existing portfolio within a digital environment.

No longer be confined by the branch or office when having to meet with a business customer and allow them to communicate when and where convenient for them. Configure team-based models or different experiences by customer segment.

  • Acquire more SMB clients
  • Increase retention of existing clients
  • Increase products/services (deepen relationships)
  • Increase engagement with clients
  • Mitigate any compliance risk - communicating with clients on unsecured platforms (SMS)
66%

of digital SMB customers have selected their own banker

78%

of account holders prefer to wait for their personal banker

45%

average age of Lynq users

How Lynq supports business banking

Modernize engagement and eliminate outdated processes.

Streamline your due diligence, admin processes, and workflows with enhanced collaboration features that allow seamless communication across internal teams, vendors, and client segments, creating a more unified, responsive, and productive organization.


  • Improve operational efficiencies and reduce costs 
  • Reduce attrition of existing clients
  • Increase engagement with clients
  • Deepen relationships
70%

users on the platform

16%

total monthly conversations

How Lynq supports wealth management

Increase operational efficiency by automating collections.

Streamline and automate your collections process through SMS notifications while freeing up valuable staff time. Include text to pay convenience through a channel that is quickly noticed by account holders. 

  • Reduce costs and errors with automation
  • Increase revenue by including seamless text to pay links
  • High level of compliance with all conversations documented
80%

consumer check their text messages within 5 min

40%

more likely to respond to a collection text than a phone call

20%

reduction in delinquency when getting loan reminders

How Lynq supports collections SMS

Provide efficient digital support for your employees.

Digital convenience doesn't have to just be for your account holders. Extend the same ability for AI self-service and contextual routing to the appropriate staff who can help your employees get the answers and service they need without wasting valuable work time. 

  • Al efficiencies for your employees for 24/7 support
  • Route conversation to specific internal departments based upon the type of question
  • Get insights into what internal processes can be improved for better employee efficiency
  • Reduced training needs
How Lynq supports call centers

Deepen customer relationships while also creating efficiencies for you and your customers.

Our Lynq platform enables your bank to build stronger customer relationships by allowing customers to select and engage with a personal banker  through whatever digital channel is convenient for them at the time. Conversations are persistent so no need for anybody to repeat themselves and because of that established trust, bankers are able to proactively reach out to their customers one-to-one, or to their book of business.  Built-in AI efficiencies support your customers to get service for easily answered questions freeing up valuable banker time. 

  • Persistent communication threads for a better customer experience
  • Ability to have a personal banker model to provide bespoke service and support
  • Proactively reach out to your customers through push notifications
  • AI self-service for customers increases efficiencies

 

86%

of digital customers have selected their own banker

66%

of relationship banking customers have more than one deposit account

70%

overnight call center reduction

How Lynq supports banks

Increase member satisfaction while reducing costs.

Deliver service and support for your members when they don't come into the branch. Provide seamless digital access to internal staff that is persistent so members feel heard and don't have to repeat themselves the next time they engage. AI self-service can quickly reduce call center volume and provide a better experience for your members to receive 24/7 support no matter where they are.

  • AI self-service can rapidly reduce call center volume
  • Provide video chat and co-browsing seamlessly in the same chat and messaging channel
  • Increase member satisfaction through a persistent digital engagement model
80%

self-service on public site with zero member complaints

70%

overnight call reduction

3.9%

applications being funded when engaged with chat

How Lynq supports credit unions

Modernize engagement and eliminate outdated processes.

Streamline your due diligence, admin processes, and workflows with enhanced collaboration features that allow seamless communication across internal teams, vendors, and client segments, creating a more unified, responsive, and productive organization.

  • Improve operational efficiencies and reduce costs 
  • Reduce attrition of existing clients
  • Increase engagement with clients
  • Deepen relationships
70%

users on the platform

16%

total monthly conversations

How Lynq supports wealth management

Lynq® Smart Chat

The perfect solution for providing a live chat and AI chatbot for your account holders, but with the powerful additions of video chat, co-browsing, and real-time language translation.

Lynq® Persistent Messaging

Enhance your digital engagement strategy beyond just chat by providing an authenticated messaging experience for your account holders that is persistent and proactive.

Lynq® Relationship Banking

Offer comprehensive chat and messaging for support while deepening account holder relationships by providing personal access to a dedicated banker for tailored advice and guidance.

Our goal was to blend the best of both human emotion and empathy with the speed and efficiency of computer intelligence.

Brianna Elsass
VP & Head of US Digital Servicing & Technology
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We were initially looking for a simple chat replacement service, but the Lynq platform by Agent IQ delivered so much more benefit — cost efficiencies and a superior member experience.

Robin Binford
AVP, Member Services
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