1:1 Customer Conversations.

Humanize customer experience. Humanize brand experience.

Agent IQ

The only customer communication platform that enables scalable 1:1 customer-to-brand conversations on the channels  your customers already love. Your customers can finally connect directly with your in-house experts directly, immediately, and intimately at any point in their customer journey.

 

Whether they are looking for broad category information, browsing your site to purchase, or needing info on past purchase, your experts are just a message away.

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Personal, not Personalized.

Say goodbye to “Hello {FirstName}”

Message.

Customers start conversations with your in-house experts via their messaging channel of choice.

Respond.

Message is auto-routed to your experts on Agent IQ, and agent responds directly or gets AI assistance.

Delight.

Customer is thrilled to receive personal assistance from your brand expert. 🙂

Can we chat with more than 300,000 customers in a day?

Yes, you can. Using artificial intelligence and other proprietary tools, Agent IQ enables brands to scale without a linear increase in cost of resources or decline in quality of engagement.

Let's talk scale.

Be the customer’s concierge at key moments.

Category questions.

When a customer or prospect needs input from an expert in your space, the Category IQ solution enables your team to provide instant guidance. It is designed to further establish your brand as the authority in your category.

Point of sale.

Whether your customer is browsing or at point-of-sale online or in-store, the Commerce IQ solution arms your team with fast in-chat product recommendations to assist with product purchase decisions.

Product questions.

When a customer uses a product for the first time, the Support IQ solution gives your experts the tools to help with product usage, care, or assembly questions.

Enterprise ready.
Unsurpassed Scalability

Chat with hundreds of thousands of customers every day

Protected customer PII

Customer data is safeguarded to the most rigorous specifications

Dedicated secure servers

Programmatic configuration and monitoring in less than 5 minutes

End-to-end encryption

HTTPS communications enable privacy and protection

CRM and BI Integrations

Instant integrations to measure and improve through tight feedback loop

Leverageable customer insights

Cultivate deeper insights from customer conversations

Customer education

Customers who know more tend to want to spend more

Higher satisfaction and NPS

Intimate conversations build loyalty and earn more referrals

iOS/Android SDK

Add customer chat functionality inside branded native app

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Thank you for your interest in Agent IQ. We are looking forward to connecting soon.