The only customer communication platform that enables scalable 1:1 customer-to-brand conversations on the channels your customers already love. Your customers can finally connect directly with your in-house experts directly, immediately, and intimately at any point in their customer journey.
Whether they are looking for broad category information, browsing your site to purchase, or needing info on past purchase, your experts are just a message away.
Customers start conversations with your in-house experts via their messaging channel of choice.
Message is auto-routed to your experts on Agent IQ, and agent responds directly or gets AI assistance.
Customer is thrilled to receive personal assistance from your brand expert. 🙂
Yes, you can. Using artificial intelligence and other proprietary tools, Agent IQ enables brands to scale without a linear increase in cost of resources or decline in quality of engagement.
When a customer or prospect needs input from an expert in your space, the Category IQ solution enables your team to provide instant guidance. It is designed to further establish your brand as the authority in your category.
Whether your customer is browsing or at point-of-sale online or in-store, the Commerce IQ solution arms your team with fast in-chat product recommendations to assist with product purchase decisions.
When a customer uses a product for the first time, the Support IQ solution gives your experts the tools to help with product usage, care, or assembly questions.
Chat with hundreds of thousands of customers every day
Customer data is safeguarded to the most rigorous specifications
Programmatic configuration and monitoring in less than 5 minutes
HTTPS communications enable privacy and protection
Instant integrations to measure and improve through tight feedback loop
Cultivate deeper insights from customer conversations
Customers who know more tend to want to spend more
Intimate conversations build loyalty and earn more referrals
Add customer chat functionality inside branded native app