The Agent IQ customer care platform is used by enterprises worldwide to boost their omnichannel customer conversations with AI. It is a “hybrid platform” that combines a best-in-class customer service management system with industry-leading artificial intelligent automation maximizing both the quality and scale of your 1:1 customer conversations.
Because Agent IQ is built to address the unique needs of the enterprise, it provides valuable vertical-specific AI intents to enable faster deployment for airlines, hospitality, utilities, telcos, and more. The hybrid platform makes three things possible: seamless customer conversations flowing between human agents and AI, suggested responses that supercharge your human agents, and a dynamic learning AI that gets smarter from every customer interaction.
Customers start conversations with your brand via their messaging channel of choice.
High-confidence messages are handled by AI, and low-confidence messages are routed to an AI-assisted human agent.
Customer is thrilled to always receive prompt, high quality personal assistance from your brand. 🙂
iOS & Android Apps
Yes, you can. Using artificial intelligence and other proprietary tools, Agent IQ enables brands to scale without a linear increase in cost of resources or decline in quality of engagement.
When a customer or prospect needs input from an expert in your space, Agent IQ enables your team to provide instant guidance via social and webchat. It is designed to further establish your brand as the authority in your category.
Whether your customer is browsing or at point-of-sale online or in-store, Agent IQ arms your conversations with intelligent recommendations to assist with purchase decisions via web chat, social, or your mobile app.
When a customer uses a product for the first time, the AI can engage directly and also supercharge your experts with the deep knowledge to help with product usage, care, returns, or support.
Chat with hundreds of thousands of customers every day
Customer data is safeguarded to the most rigorous specifications
Programmatic configuration and monitoring in less than 5 minutes
Encryption at rest and HTTPS communications enable privacy and protection
Instant integrations to measure and improve through tight feedback loop
Cultivate deeper insights from customer conversations
Customers who know more tend to want to spend more
Intimate conversations build loyalty and earn more referrals
Add customer chat functionality inside branded native app