Enhance Your Customer Experience

Enhance Your Customer Experience

Focus your agents on what they do best.
Let our AI handle the rest.

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Illustration Agent IQ
Concierge

Concierge

Help your customers instantly with conversational AI

Concierge
Courier
Courier

Courier

Optimize your team with operational intelligence

Coach

Coach

Boost your agent with smart tools

Coach

Strengthen Your Customer Relationships

Our platform provides the tools that help agent performance and increase brand loyalty.

Focus Agents on Complex Inquiries

With increased automation of lower-value interactions, agents are able to dedicate more attention to higher value interactions. This gives them more bandwidth to identify potential up-selling opportunities.

Higher value interactions Lower value interactions
Human Agents
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30%

Improved interaction compliance

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87%

Higher agent satisfaction

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50%

Improvement in time to competency

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50%

Reduction in high frequency interactions

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21%

Lower customer service costs

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72%

Higher call deflection

Features that Empower Service Agents

Knowledge Base

Knowledge base stores company’s product catalog and other relevant data. When a customer sends a message, system automatically searches the catalog and offers the list of relevant products and content automatically, making it easy for agents to drag and drop appropriate response with the product info into their response.

My Toolbox

My ToolBox enables an agent to send curated responses based on customer inquiries. Just a click on one of the saved entries, and responses are sent instantly.

Metrics Page

Metrics page displays detailed analytics data on system and agent performance. It is easy to slice, dice and export data pertaining to different metrics you care about.

Customer Info

Customer Info shows the customer information that was extracted by AI during the conversations. This enables human agents to quickly grasp the context of the conversation and respond as appropriate. It also enables follow up actions like sending emails, promotions, coupon codes, etc.

Auto-Categorization/Smart team management

Auto-categorization performs classification and tagging of conversations for relevant team, category and tags. When conversations are being escalated, this information is used to route to most qualified team or agent for handling. Also it makes subsequent analysis and analytics much easier.

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