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Lynq platform > Security & Accessibility

Our commitment to ongoing SOC 2 Type II compliance and accessibility standards

We are dedicated to robust security practices and always maintaining trusted compliance.

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Keeping account holder data secure

Achieving and maintaining SOC 2 compliance is a fundamental part of our commitment to data protection, operational integrity, and trust. Our approach to SOC 2 compliance is structured around the five Trust Service Criteria: Security, Availability, Processing Integrity, Confidentiality, and Privacy.

To meet SOC 2 standards, we have developed and implemented a comprehensive suite of policies and controls that govern every aspect of our operations. These core policies include Access Control, Data protection, Encryption Management, Change Management, and Information Security policies, which form the foundation of our SOC 2 compliance program.

We employ a structured compliance program to uphold SOC 2 standards, incorporating regular audits, assessments, and continuous updates to our security controls. This ensures our security framework remains robust, up-to-date, and aligned with industry best practices.

A key component of our SOC 2 compliance is fostering a culture of security awareness among our employees. We achieve this through a series of initiatives, including Onboarding Security Training, an Ongoing Security Awareness Program, and an Annual Compliance Refresher to reinforce adherence to our security policies.

We meticulously document all policies, procedures, incident responses, and compliance activities, ensuring transparency, accountability, and readiness for audits.

By embedding these practices across our operations, we demonstrate our ongoing commitment to securing our platform and maintaining the trust of our partners.

Service delivery

Agent IQ’s SaaS platform is hosted on AWS or GCP. Dedicated in-region instances are offered to each financial institution alleviating concerns about data integrity and exposure. Single tenancy ensures that service delivery remains unaffected by other financial institutions’ service load resulting in no downtime or maintenance costs.

If you would like to review our latest SOC 2 Type II report to understand more about our controls, processes, and how we protect customer data, please reach out. We are more than happy to provide it to partners or other stakeholders upon request.

Accessibility at Agent IQ

At Agent IQ, we are dedicated to ensuring that individuals with disabilities can access our information and services as easily as those without disabilities, within reasonable limits.  

As part of our commitment to accessibility, we are implementing the following measures for account holder-facing aspects of our platform and website:

  • Regular testing: Conducting end-user accessibility testing using assistive technologies, such as screen readers and screen magnifiers, to validate conformance with WCAG 2.1 AA standards

  • Developer support: Providing our developers with detailed guidance to ensure accessibility and compliance with WCAG 2.1 AA standards

Improving accessibility is an ongoing effort, and we are committed to ensuring that all new platform features and updates to our public-facing website meet current WCAG 2.1 AA standards.  

If you have specific questions or concerns about the accessibility of our platform, or if you encounter any accessibility issues, please contact us. We will make every reasonable effort to address and resolve your concerns.  

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The team at Agent IQ had a very smooth process of onboarding and rollout. We have a great relationship with Agent IQ and look forward to working with them in the coming years.

Misti Mostiller
Executive Vice President of Consumer Banking & Enterprise Innovation
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