Lynq platform > Security & Accessibility
Our commitment to ongoing SOC 2 Type II compliance and accessibility standards
We are dedicated to robust security practices and always maintaining trusted compliance.
Keeping account holder data secure
Achieving and maintaining SOC 2 compliance is a fundamental part of our commitment to data protection, operational integrity, and trust. Our approach to SOC 2 compliance is structured around the five Trust Service Criteria: Security, Availability, Processing Integrity, Confidentiality, and Privacy.
To meet SOC 2 standards, we have developed and implemented a comprehensive suite of policies and controls that govern every aspect of our operations. These core policies include Access Control, Data protection, Encryption Management, Change Management, and Information Security policies, which form the foundation of our SOC 2 compliance program.
We employ a structured compliance program to uphold SOC 2 standards, incorporating regular audits, assessments, and continuous updates to our security controls. This ensures our security framework remains robust, up-to-date, and aligned with industry best practices.
A key component of our SOC 2 compliance is fostering a culture of security awareness among our employees. We achieve this through a series of initiatives, including Onboarding Security Training, an Ongoing Security Awareness Program, and an Annual Compliance Refresher to reinforce adherence to our security policies.
We meticulously document all policies, procedures, incident responses, and compliance activities, ensuring transparency, accountability, and readiness for audits.
By embedding these practices across our operations, we demonstrate our ongoing commitment to securing our platform and maintaining the trust of our partners.
Service delivery
Agent IQ’s SaaS platform is hosted on AWS or GCP. Dedicated in-region instances are offered to each financial institution alleviating concerns about data integrity and exposure. Single tenancy ensures that service delivery remains unaffected by other financial institutions’ service load resulting in no downtime or maintenance costs.
If you would like to review our latest SOC 2 Type II report to understand more about our controls, processes, and how we protect customer data, please reach out. We are more than happy to provide it to partners or other stakeholders upon request.
Accessibility at Agent IQ
At Agent IQ, we are dedicated to ensuring that individuals with disabilities can access our information and services as easily as those without disabilities, within reasonable limits.
As part of our commitment to accessibility, we are implementing the following measures for account holder-facing aspects of our platform and website:
- Regular testing: Conducting end-user accessibility testing using assistive technologies, such as screen readers and screen magnifiers, to validate conformance with WCAG 2.1 AA standards
- Developer support: Providing our developers with detailed guidance to ensure accessibility and compliance with WCAG 2.1 AA standards
Improving accessibility is an ongoing effort, and we are committed to ensuring that all new platform features and updates to our public-facing website meet current WCAG 2.1 AA standards.
If you have specific questions or concerns about the accessibility of our platform, or if you encounter any accessibility issues, please contact us. We will make every reasonable effort to address and resolve your concerns.
Want to learn more about relationship banking?
We understand that every financial institution has unique operations and strategic initiatives that they are focused on. Request a demo with us below and we will look forward to understanding your unique challenges and having a discussion on how Lynq by Agent IQ can help you achieve those goals.