Improve loan collections with automated, multichannel messaging

Research shows that timely loan reminders can reduce delinquency by up to 20%, and individuals who are delinquent are 40 times more likely to respond to a collection text than a phone call.

Lynq by Agent IQ empowers banks to automate payment reminders, reaching account holders with customized messages at the optimal time. These reminders typically include loan details, payment amounts, due dates, and a link to a simple, secure payment page. Messages can be tailored to fit the bank’s needs, using templates or fully bespoke content, and can be sent via shared or dedicated short or long codes.

Our platform also ensures regulatory and carrier compliance by processing opt-in and opt-out requests, including carrier-initiated opt-out and customer-specific concatenation.

Lynq enables banks to deliver collection messages not only via text but also through other preferred channels, including WhatsApp and Lynq Up, ensuring a seamless, omnichannel approach to collections.