Smarter support, fewer calls

As account holder expectations shift toward instant digital assistance, Lynq by Agent IQ gives your institution the tools to meet them — wherever and whenever they reach out.

With AI-powered self-service, Lynq resolves up to 80% of inquiries without human intervention — reducing call volumes and creating efficiencies. Tailored support journeys guide account holders, escalating to your team only when needed.

Lynq enables seamless support across preferred channels, including:

• Web chat
• SMS/Text
• Social messaging (WhatsApp & Facebook Messenger)

When conversations get more complex, Lynq supports quick transitions to co-browsing, video chat, or voice — giving your agents the tools to assist in real time.

Built-in real-time translation in 130+ languages ensures support feels personal and accessible for every account holder.

Designed for efficiency, built for relationships

Lynq’s configurable support journeys reflect your institution’s service philosophy and tone — helping you:

• Reduce after-hours call center demand with proactive follow-ups
• Maintain control while scaling digital support
• Strengthen relationships by combining AI efficiency with human empathy

See how others are transforming engagement — Read the case study >