Powerful AI self-service for your call center

Even the best-designed services occasionally require a bit of extra support. Lynq by Agent IQ equips financial institutions to meet account holders' needs whenever and wherever they need help.

As account holder preferences evolve, traditional phone support has given way to the expectation for instant, real-time digital assistance. Lynq by Agent IQ enables your institution to offer support across preferred channels, including:

• Webchat
• SMS / Text
• Social messaging (WhatsApp &Facebook Messenger)

With a powerful AI-powered chatbot built in, Lynq provides 24/7 support, addressing up to 80% of account holder inquiries without requiring human intervention. Tailored support journeys guide account holders through each interaction, ensuring the experience aligns with their specific needs.

Our AI approach removes barriers rather than creating them—offering assistance only where it’s needed and seamlessly handing off to your internal staff for more complex questions. When staff isn't immediately available, account holders can easily request a follow-up, significantly reducing the demand on after-hours call centers.

For more complex needs, Lynq enables quick escalation to co-browsing, video chat, and voice, equipping agents with the tools to provide thorough support. Plus, with real-time, bi-directional translation in over 130 languages, your institution can offer assistance in an account holder’s preferred language.

The highly configurable support journey framework allows you to deliver assistance that reflects your brand’s service philosophy and tone of voice, all while aligning with your existing support model.