While digital services make banking convenient from any location, face-to-face interactions remain invaluable for building trust and providing personalized guidance. However, as account holder mobility and geographical dispersion increase, delivering a branch-like experience for all becomes costly and complex.
Lynq by Agent IQ redefines branch banking, empowering financial institutions to bring the branch experience to account holders, no matter where they are. By leveraging digital devices, Lynq enables banks to extend the benefits of in-branch service far beyond their physical locations.
With Lynq, account holders can seamlessly engage with a digital branch by requesting a virtual meeting through the bank's website, digital banking services, or even a social media ad. They can connect immediately with a banker specializing in their needs—no scheduling hassles, downloads, or wait times required.
More than just a video chat, Lynq’s platform provides a robust set of tools to deliver a complete, end-to-end branch experience within a single digital channel, including:
- Real-time document sharing and delivery
- Co-browsing to guide account holders through applications and forms
- eSignature document completion
- Real-time step-up verification for added security
Now, delivering branch-level service doesn’t require costly physical branch expansions or additional staffing. Lynq allows your existing bankers to work from within the bank’s branch network, a separate office, or even from home, ensuring account holders receive the service they expect—wherever they are.
