As account holders visit branches less frequently, banks must adapt to deepen relationships in a digital-first world. Lynq by Agent IQ helps banks connect with customers through secure, personal digital channels, creating the same trust and loyalty that was traditionally built in person. By leveraging Lynq, banks can enhance customer relationships, increase competitiveness, and drive operational efficiency.
Extending trust and loyalty
Today’s account holders expect quick and convenient service while still maintaining personal connections. Lynq enables banks to engage with account holders through familiar digital channels like messaging, video chat, and co-browsing, allowing for convenient, personal communication. This enhances trust, as bankers can proactively reach out to their customers through push notifications with tailored financial advice and relevant insights.
Enhancing competitiveness
The banking industry is more competitive than ever, with fintechs and traditional banks vying for customer attention. Lynq helps banks stand out by delivering a seamless, engaging digital experience that combines AI efficiency with human connection. With Lynq, banks can attract and retain younger, tech-savvy customers who expect digital-first service. This positions banks to be competitive now and into the future.
Boosting efficiency
Lynq’s AI-powered self-service features help account holders get quick answers to common questions, freeing up bankers to focus on more complex interactions. Bankers benefit as well from Lynq's AI Agent Assist to streamline workflows and provide relevant documents related to the conversation at the click of a button, reducing time spent on routine tasks.
Insights for bank leadership
Lynq also provides powerful AI insights for bank leadership by tagging all conversations, analyzing the data and customer needs and reporting them in real-time. This data supports data-driven decision-making, helping banks identify areas for improvement, track performance, and enhance service.
A scalable, future-ready platform
Lynq integrates seamlessly with existing bank mobile and online banking platforms, and with our API infrastructure we can easily play nice with any other fintechs and data sources that are available. This ensures banks remain at the forefront of digital relationship banking.
