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Lynq® by Agent IQ > Lynq® Smart Chat

Self-service that is smart and efficient

Lynq's Smart Chat package incorporates the power of AI to provide a better account holder experience and more efficiencies for your staff.

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Lynq® Smart Chat

 Lynq Smart Chat is the perfect solution for providing a live chat and AI self-service chatbot for your account holders, but with the powerful additions of video chat, co-browsing, and real-time language translation.

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Live chat is more than just answering FAQs—it’s about delivering tailored support that meets your account holders' needs. With the flexibility of Lynq Smart Chat, you can configure bespoke self-service journeys designed to help account holders achieve their goals.

Common use cases for unique self-service support include:

  • Digital account opening
  • Loan applications
  • Digital banking sign-In
  • General support

When self-service isn’t enough, Lynq seamlessly routes account holders to the right subject matter expert based on their specific requests and needs, ensuring a smooth and efficient experience.

Services comparison

80%

self-service on public site with zero account holder complaints

3.9X

applications being funded when engaged with chat

70%

overnight call center volume reduction

Discover the full range of features and advantages that the Lynq relationship banking platform can offer your institution.

If you are looking for a better account holder and staff experience with communication threads that are persistent and authenticated, check out Lynq Persistent Messaging.

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First American Bank has had great success with maximizing the efficiencies of AI self-service without ever hiding the human.

Watch the video case study >

We were initially looking for a simple chat replacement service, but the Lynq platform by Agent IQ delivered so much more benefit —cost efficiencies and a superior member experience.

Robin Binford
AVP, Member Services Indiana-Members-Credit-Union-logo-feature-777x437

Want to learn more about relationship banking?

We understand that every financial institution has unique operations and strategic initiatives that they are focused on. Request a demo with us below and we will look forward to understanding your unique challenges and having a discussion on how Lynq by Agent IQ can help you achieve those goals.

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