Lynq® by Agent IQ > Lynq® Persistent Messaging
The joy of never having to repeat yourself
Create a better experience for your account holders and staff with communication threads that are persistent and authenticated.
Lynq® Persistent Messaging
Nobody enjoys having to repeat themselves when trying to solve a problem or get an answer to a question. With Lynq Persistent Messaging, the addition of our proprietary Lynq Up™ communication channel allows for full SSO authentication and messages that remain persistent in the thread; so the relationship can pick up right where you left off versus starting all over again.
Account holders often work the same hours as you, making it challenging to connect during office hours. By offering them the convenience of engaging anytime, anywhere—and ensuring they’re notified when you respond—you eliminate friction and create efficiencies, allowing you to reply at your convenience.
Services comparison
| Lynq® Smart Chat | Lynq® Persistent Messaging | Lynq® Relationship Banking | |
| Unauthenticated webchat | |||
| CRM | |||
| Video chat | |||
| Co-browsing | |||
| SMS | |||
| Social messaging | |||
| Real-time language translation | |||
| AI chatbot for account holders | |||
| AI Agent Assist for internal staff | |||
| AI Insights for leadership | |||
| Authenticated Lynq Up™ persistent messaging | |||
| Banker Lynq™ |
foreign language conversion serviced
three agents support 30,000 account holders
self-service on authenticated mobile & browser with zero account holder complaints
Discover the full range of features and advantages that the Lynq relationship banking platform can offer your institution.
To take advantage of the full potential and benefits of digital relationship banking, check out Lynq Relationship Banking that allows for personal banker selection, teams support, and proactive outreach.
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Mercantile Bank takes their customer relationships very seriously and with the help of Agent IQ is able to deliver an exceptional digital experience for them wherever they are.
Through the use of our PCFCU Connect App we have transformed our member interactions to be more personal, meaningful and productive.
Tiffany Miller
VP Marketing & Technology
Want to learn more about relationship banking?
We understand that every financial institution has unique operations and strategic initiatives that they are focused on. Request a demo with us below and we will look forward to understanding your unique challenges and having a discussion on how Lynq by Agent IQ can help you achieve those goals.
