Human connection beyond the branch

Agent IQ’s Lynq platform is designed to deliver a highly personal digital experience by allowing seamless escalation from text-based chat to video chat. For account holders, it’s as simple as accepting the institution staff’s request—no additional software downloads or setup needed. This frictionless process enables instant, face-to-face support that’s accessible and convenient, all within the secure Lynq platform.

A personal touch with video

While text and messaging are highly convenient for most interactions, there are times when a face-to-face conversation is ideal. Whether it’s to build a stronger relationship or to handle a complex question, video chat adds a personal dimension to digital banking interactions, making account holders feel seen, understood, and valued. With Lynq, financial institutions can offer this personal touch at the right moment, bridging the gap between in-person and digital service.

Video for fraud prevention and real-time identity verification

Video chat on the Lynq platform also supports real-time identity verification, a valuable tool in preventing fraud. For instance, if an account holder requests a high-risk action, such as a wire transfer or a sensitive change in account settings, staff can initiate a video call to verify the person’s identity instantly. This method is quick, secure, and significantly reduces the risk of fraud, giving both account holders and financial institutions added peace of mind.

Ready for more with co-browsing integration

Beyond one-on-one interactions, Lynq’s video chat can seamlessly transition into co-browsing, enhancing the level of support for complex tasks or guided assistance. If an account holder needs help navigating their online account or completing a transaction, the banker can seamlessly activate co-browsing within the video session. This allows the banker to guide the account holder in real time, providing an efficient, collaborative experience that feels intuitive and personal.

By offering secure, no-install video chat and effortless escalation to co-browsing, the Lynq platform provides financial institutions with tools to enhance support, build trust, and deepen connections, creating a digital experience that truly feels personal.