Agent IQ’s leaders and board of directors have decades of experience creating great companies, the next generation of leaders and happy customers and employees. We believe in being relentless in creating a great product and providing the best in service for our client partners. And our leaders job is to bring out the best in our team to deliver on this promise and having a bit of fun in the process. If you are interested in joining our team, please visit our Careers page of our website.

 

 

Leadership

Slaven

Slaven Bilac


CEO and President

Slaven is leading the Agent IQ Engineering Team and is responsible for technology behind Agent IQ platform from early design to serving in production.

Before Agent IQ, Slaven worked at Google for 12 years, initially focusing on improving Google Search Engine and acting as Search Lead in the Google Japan Office. Later he lead the Cloud Machine Intelligence Group tasked with making Google-internal ML technology available on GCP. While at Google, Slaven has helped build several large engineering teams and demonstrated passion for making ML and NLP technology immediately useful by launching several user-facing products.

Slaven has a PhD in Computer Science from Tokyo Institute of Technology and his research focus was Natural Language Processing and Machine Translation. He has completed his undergraduate studies and University of Washington and holds BS in Computer Science and BA in Linguistics. He holds 6 patents and has published numerous papers at peer reviewed conferences.

Soren-1

Soren Bested


CRO

Soren Bested leads Agent IQ’s engagement with customers and partners.

Prior to Agent IQ, Soren spent more than a decade serving financial institutions in US, Europe and Australia. He joined emerging FinTech, Monitise, in London in 2007 and played a key role in seeing Monitise mature to become the largest global mobile banking and payments service provider. During his tenure in the US, he served as Managing Director of Monitise Americas, COO and Global Head of Product for Monitise Group. Soren previously served as Chief Product Officer and Chief Operations Officer of Pivotus Ventures.

Soren has a deep expertise in banking and payment services and operations, and holds an MBA from the National University of Singapore; a Master of Science from the Technical University of Denmark; and was part of the World Economic Forum’s prestigious Global Leadership Fellows Program.

Armando

Armando Quintana Jr


VP of Sales & Partnerships

Armando Quintana Jr leads Agent IQ’s sales and partnership.

Prior to Agent IQ, Armando spent a decade working with FinTech startups. He has a deep background in software sales and Mobile banking, it has given him the experience in building and leading successful teams. He is tenacious in building new business, securing customer loyalty, and forging strong relationships with external business partners.

He prides himself on the long-standing professional relationships gained throughout the years and using his connections to help others. Armando holds a degree in Business of Administration from the University of San Francisco.

Cary

Cary Lee


VP of Sales

Cary Lee drives Agent IQ’s growth and client relationships.

Cary has spent his whole career working with US financial institutions. Most recently with GDS Link where he grew revenue, including the largest contract to date, by providing lending solutions to banks, credit unions, and fintechs. Cary also worked with early stage companies such as Synapse, one of the first bank-as-a-service fintech providers and prior to that, headed up sales for Monitise America, an early provider of mobile banking. Cary spent part of his career with consulting firms CGI & PWC where he ran the Financial Services growth teams, and FIS where he was responsible for relationships & revenue growth for top 10 US banks.

Cary has an extensive background and hands-on experience across all aspects of banking and payments. He holds a Computer Science degree from Cal Poly’s School of Engineering. Cary & his wife live in California’s central coast wine country.

Tom

Thomas Farley


Business Development Manager

Thomas is the business development manager for Agent IQ. He is responsible for financial institutions realizing the customer/member needs attention and first class service on their schedule.

Thomas has been in the banking industry for over 16 years, from leading sales teams in the Bay area and currently in wonderful Conejo Valley of Southern California. Thomas is most comfortable in engaging with everyone on your team, emphasizing that enthusiasm is contagious. Thomas graduated with a bachelors from Saint Marys College

When not at work you can find him cooking and discovering new wines from the New World. Thomas also enjoys screenwriting and developing stories in the mystery genre.

Ryan Marshall

Ryan Marshall


Director of Engineering

Ryan Marshall leads the engineering and development organization at Agent IQ. Ryan has a passion for operational excellence and a commitment to the engineering culture and people that form the foundation of that success.

Ryan has a deplth of industry experience. At Amazon, Ryan was directly responsible for the Amazon Prime Now front-end engineering organization. He led integrations with the Amazon Global store, entry into the Singapore market, and innovations such as variable weight for Microsoft Pantry. At Microsoft he lead the creation and implementation of the Windows Application Compatibility technologies that remain the foundation for all application issue remediation decades later. He would later return to Microsoft during the Azure cloud rollout winning distinctions for the widely successful Azure Accelerator Projects and the Azure Internal Billing systems.

Ryan resides in Seattle, where he continues to play competitive Squash and volunteers his passion for the art of digital creation with disenfranchised members of the community.

Matt

Matt Phipps


Head of Marketing

Matt heads marketing at Agent IQ and is responsible for creating the right messaging, branding, and content campaigns for the company that attracts prospects and turns them into clients and ambassadors of the platform.

Matt has over a 20 year career in global marketing and branding. Back in 2000, he was co-founder of Liquid Agency, a brand marketing agency that served the Silicon Valley high tech startups and giants. He took that experience to build a brand of his own and a franchise system that successfully expanded across California and Arizona. Matt then led digital marketing across Asia Pacific out of Melbourne, Australia for a multi-billion dollar life sciences company.

Returning back to the Bay Area in 2015, Matt reunited with his branding agency securing new anchor clients and leading strategic rebrands, campaigns, and internal culture work for top brands. One of those clients was Silicon Valley Bank where he later joined and ran Marketing Activation for the iconic bank.

Outside of work, Matt keeps busy with his 3 children (including twins) and his wife in the Bay Area of California.

Anne Sturgeon

Anne Sturgeon


Technical Program Manager/Interaction Strategist

Anne is an Agent IQ Technical Program Manager for the Engineering and Product team, as well as working on AI and NLP projects as a Linguist. She joined the team in February, 2019. Prior to joining Agent IQ, Anne was a project manager for software development and data analytics projects for Leidos. Clients ranged from the San Francisco Bay Area regional government to the Veterans Administration. Anne worked as a linguist on voice user interface projects for 511 Traffic and Transit systems across the country before turning to project management.

Anne holds a Ph.D. from University of California, Santa Cruz in Linguistics. She focused on theoretical linguistics, with a speciality in Slavic syntax. In 2008, a version of her dissertation was published as The Left Periphery by John Benjamins Publishers. Anne has also published in a number of peer-edited conference proceedings.

Laura Elizondo

Laura Elizondo


Customer Success Manager

Laura manages Customer Success at Agent IQ. As a results-oriented senior customer success leader in the tech industry, she specializes in making her customer feel like a partner in the product to ensure our success with stakeholders both internal and external.

Prior to joining the Agent IQ team, Laura worked in a large educational software company to help school districts manage not only student success but also teacher retention. Laura has also worked in the healthcare industry where she managed large data sets and financial transactions.

Laura has a Bachelor of Science from Texas State University. In her spare time she spends working out and hanging out with her two dogs in the air conditioning to avoid the Texas heat.

Dan Coughlin

Dan Coughlin


Staff Software Engineer

Dan is an expert software developer at Agent IQ, with a specialization in mobile development and the banking and payments industry.

Throughout his career Dan has worked in a senior technical capacity with almost all of the top financial institutions in the US. This has ranged from his role as the technical lead & Director for a large scale payment processing system that processed tens of millions of dollars per day for Bank of America, Chase, Wells Fargo and USAA, to the primary Solutions Architect for one the first mobile banking platforms in the US that, in eight years, grew to support over 4 million active users.

He is a self-described Apple "fanboy", and has had apps in the Mac and iOS app stores since 2010. Additionally, he has extensive Android mobile development and platform integration expereince.

Jaekwan Lee

Jaekwan Lee


Staff Software Engineer

Jaekwan is a highly skilled software engineer at Agent IQ with a unique ability to streamline and optimize complex distributed systems and their inter-related components.

Prior to joining AgentIQ, Jaekwan spent years honing his skills on various intricate software products in the United States and India. During his technical journey, he has become an expert in web applications and services, mobile applications, and embedded systems. He lives to work on the ins and outs of complex software systems and their communication highways. Jaekwan last position was as the technical lead of Wipro Limited, and he completed his undergraduate work at Anyang Univ in South Korea.

Akshay Phadnis

Akshay Phadnis


Software Engineer

Akshay is a versatile software engineer working across our stack, from managing data pipelines and APIs to performing product releases, he also works in the capacity of a full stack developer and a machine learning / A.I. engineer at Agent IQ.

He holds a master's degree in computer science from the University of Texas at Dallas and has quite a penchant for solving problems. When not at work, Akshay can be found cooking or playing the indian drums called Tabla.

Directors & Advisors

Tim Guleri

Tim Guleri


Chairman of the Board

Tim Guleri is a Managing Director of Sierra Ventures, a California based early stage venture capital fund. Sierra's eleven venture funds have committed capital exceeding $1.8 Billion.

Tim's investment focus is Artificial Intelligence powered B2B Information Technology Software companies. As a venture capitalist, Tim's taken two companies public; Sourcefire in 2007 (Nasdaq: FIRE) which was acquired by Cisco for $2.7B and MakeMyTrip.com (Nasdaq: MMYT). Additional exits have been Greenplum (EMC Corporation), Bina (Roche) , Net6 (Citrix Systems) AirMedia (AOL), Makara (RedHat), Red Aril (Hearst) and Runa (Staples). Tim currently serves on the BOD of Applitools, AgentDesks, AgentIQ, Treasure Data, HIRED, LeadGenius, PhenomPeople and public company MakeMyTrip (Nasdaq: MMYT)

Bernard Louvat

Bernard Louvat


BOD Member

Bernard Louvat is a CEO/Founder of three VC backed technology start-ups and two corporate retail ventures with Disney and Office Depot. He started his career as a management consultant at Bain & Company.

He is an experienced board member with 20+ years of board management experience working alongside VCs and several Fortune 500 CEOs. His expertise is in SaaS & Cloud Delivery, Messaging Software, Omni Channel Customer Communication Software, AI and Robotics Software. His last start-up, TouchCommerce, backed by Emergence Capital and Sierra Ventures was sold to Nuance Communications (Nasdaq: NUAN) in 2016 and won the Los Angeles Venture Association award for most successful enterprise software exit in Southern California that year. From 2006-2016, Bernard built TouchCommerce from inception into a leader in the Enterprise Live Chat and Messaging category with a recurring annual revenue of $60 million. Upon the company sale, Bernard became SVP and GM of Nuance Digital Customer Engagement business, managing a P&L of $100 million in annual recurring SaaS revenue with global reach. His team worked on the integration of the TouchCommerce platform with Nuance solutions including a virtual agent powered by conversational AI for text and voice, a voice biometrics solution for customer authentication, and an IVR solution.

Bernard holds an MBA with Distinctions from Harvard Business School and a BA in Business Administration from HEC, Paris, France, the leading European business school.

Slaven

Slaven Bilac


BOD Member

Slaven is leading the Agent IQ Engineering Team and is responsible for technology behind Agent IQ platform from early design to serving in production.

Before Agent IQ, Slaven worked at Google for 12 years, initially focusing on improving Google Search Engine and acting as Search Lead in the Google Japan Office. Later he lead the Cloud Machine Intelligence Group tasked with making Google-internal ML technology available on GCP. While at Google, Slaven has helped build several large engineering teams and demonstrated passion for making ML and NLP technology immediately useful by launching several user-facing products.

Slaven has a PhD in Computer Science from Tokyo Institute of Technology and his research focus was Natural Language Processing and Machine Translation. He has completed his undergraduate studies and University of Washington and holds BS in Computer Science and BA in Linguistics. He holds 6 patents and has published numerous papers at peer reviewed conferences.

Ray Davis

Ray Davis

Advisor

Ray Davis, as president and CEO of Umpqua Holdings Corporation, pioneered a customer-centric banking strategy and culture that transformed his company and challenged the industry. Davis recognized the opportunity to reimagine bank product delivery and customer experience, and set out to reinvent what a bank looks like, how it operates and how it engages the communities it serves.

Since 1994, when Davis first joined Umpqua as CEO, Umpqua grew from six locations and $140 million in assets to more than 330 locations and $24 billion in assets and today has a reputation nationally and internationally as one of the world’s most innovative banks. The company annually hosted dozens of banks and other companies from around the world who traveled to study Umpqua’s unique culture and distinctive approach to design, service and staffing.

In addition to the rapid growth under Davis’ leadership, Umpqua was recognized in numerous national publications, including the Wall Street Journal, New York Times, Fast Company, BusinessWeek and CNBC for challenging the industry’s status quo and setting a new bar for banking. In addition, Davis was named one of high finance’s twenty-five most influential people by U.S. Banker Magazine.

Davis chronicled Umpqua’s path to expansion and its success navigating the economic crisis in his books, Leading for Growth: How Umpqua Bank Got Cool and Created a Culture of Greatness and Leading Through Uncertainty: How Umpqua Bank Emerged from the Great Recession Better and Stronger than Ever. Both have been praised by business publications and leaders alike for their clear-cut take on innovation, leadership and navigating change.