Lynq Up by Agent IQ is designed to make account holder interactions with financial institutions more secure, convenient, and straightforward. This dedicated, authenticated messaging channel eliminates the need for repetitive authentication steps and ensures that conversations remain both secure and persistent.
Streamlined authentication for a smoother experience
Unlike traditional call centers or standard live chats, which often require multiple authentication steps for every contact, Lynq Up simplifies this process. Once authenticated within the Lynq Up platform, account holders are ready to go—no need for repetitive identity verification questions, which makes each interaction faster and less frustrating. This streamlined process allows account holders to access support easily, right when they need it.
Persistent conversations for a consistent, connected experience
Lynq Up provides both account holders and financial institution staff with a fully persistent conversation thread, allowing both parties to pick up right where they left off. For account holders, this means no need to recap prior conversations or explain past issues repeatedly. Bankers, too, can view the entire conversation history, making each interaction more personal and informed. This continuity of conversation builds a stronger connection, creating a familiar experience that reinforces trust.
Secure, easy document sharing
In addition to the ease of authentication and persistent conversations, Lynq Up offers a secure way to share documents and files. Account holders can confidently send sensitive information directly through Lynq Up without needing additional platforms or tools. Whether for identity verification, paperwork submission, or exchanging confidential documents, Lynq Up provides a reliable, secure environment tailored for modern banking needs.
Lynq Up allows financial institutions to provide a digital experience that’s secure, efficient, and consistently reliable, giving account holders the convenient support they expect while strengthening relationships through trust and ease of access.
