We've all heard the phrase, "It’s on the intranet," when searching for documents or materials to better serve clients. In a fast-paced environment where quick, accurate communication is crucial to customer satisfaction, your team needs easy access to the resources and expertise that will enable them to perform at their best.
Lynq by Agent IQ extends the same 24/7 AI-powered service your clients enjoy to your internal teams. By providing instant answers to simple questions, guiding employees to the right documents and materials, and routing more complex inquiries to internal subject matter experts, Lynq’s internal chat minimizes the time and effort required to service clients. It also empowers experienced bankers to share their knowledge with newer colleagues, facilitating faster training.
Deployed within your bank's knowledge base or intranet, Lynq’s internal chat becomes an accessible, always-on resource for your team. It offers:
- Quick access to answers, documents, and materials: Empower employees with the resources they need to resolve client issues swiftly
- Guidance on internal procedures and protocols: Simplify access to HR policies and internal processes
- Training resources: Provide easy access to training materials, helping to onboard new colleagues efficiently
With a flexible workflow engine, Lynq’s internal chat can operate as a fully AI-powered tool or allow for seamless escalation to internal experts when needed. Smart routing ensures that queries are directed to the right person immediately, reducing delays.
For bankers who interact with both clients and colleagues, visual indicators clearly distinguish between user segments, ensuring service priority is easily understood and managed.
