Solutions > Insights to drive proactivity
Real-time insights to drive proactivity
See exactly what topics are trending between your bankers and customers so that you can take proactive action.
When you know, you know
The Lynq banker dashboard allows you to always be in the know about what your customers are engaging about. No more guessing. No more being shocked when that customer survey results come in. With just a couple clicks, you can see all conversations that are happening and cleanly organized into topics. The built-in AI in Lynq tags all conversations and allows you to see trends and insights that allow you to make better decisions.
Banker proactivity that is timely
Lynq’s customer insights can also help drive tactical customer outreach. Using the insights as a gauge of what is trending, bankers can reach out to their customers and see if a certain topic is timely for them to discuss. Bankers have the ability to select individual customers, groups, or all of their customers and proactively send out a message to them. This appears as an app notification and directly from their personal banker.
Insights that can drive your product strategy
Product roadmaps are often multi-year plans based upon research and decisioning that was done at a certain point in time. But as we have seen since COIVD, all bets are off and banks need to pivot faster than before - with very little customer input. With the Lynq dashboard, insights about what products and services your customers are talking about can provide very valuable information about what might be a better product to prioritize over another.
Download the case study
We love our service and can talk about it all day, but seeing real proof from real clients about how they are benefiting from the service is also incredibly valuable. Download this case study to find out how Rockland Trust ($20B out of Boston) has digitally engaged more than 20,000 of their customers in just 90 days with Lynq.
Interested in how we can help you transform your digital customer engagement?
We understand that every financial institution has unique operations and strategic initiatives that they are focused on. Request a demo with us below and we will look forward to understanding your unique challenges and having a discussion on how Lynq by Agent IQ can help you achieve those goals.
