Products > Lynq® relationship banking

Turn digital interactions into deeper relationships

Engage account holders through chat, messaging, video banking, and co-browse with persistent, bi-directional conversations and proactive outreach that strengthen relationships and drive growth.

Digital engagement across every channel

Financial institutions need flexible ways to connect with account holders across digital channels.

Lynq provides a unified digital engagement platform supporting live chat, secure messaging, video banking, and co-browse, allowing institutions to deliver convenient digital service while maintaining the personal connection that builds trust.

Institutions can support both simple service interactions and more complex relationship-based engagement within a single platform.

Core capabilities

Live chat across web and mobile banking
Persistent messaging that maintains conversation history
Video banking for high-touch engagement
Co-browse for guided digital experiences
Secure conversations across authenticated and unauthenticated channels
Proactive outreach through targeted messaging and notifications
Bi-directional conversations that support ongoing relationships
Conversation continuity across teams

Persistent conversations that carry context forward

Lynq maintains conversation history over time, allowing staff to build relationships through continuous digital engagement rather than disconnected interactions.

Account holders can reconnect with the same conversation thread, reducing repetition and improving the overall experience.

Persistent conversations help institutions provide more personalized service and strengthen long-term relationships.

Flexible engagement models aligned to your institution

Support dedicated banker relationships or team-based service models
Route conversations based on expertise or availability
Maintain conversation continuity regardless of who responds
Adapt engagement workflows to your operating structure

Lynq allows institutions to deliver relationship-driven engagement in a way that reflects how they serve account holders today.

Extend Lynq and efficiencies with AI

Lynq AI adds guided self-service, generative AI self-service, and AI efficiencies directly within the Lynq engagement experience.

Institutions can provide instant answers to common questions, support service workflows, and improve operational efficiency while maintaining seamless transitions to staff when needed.