The rise of artificial intelligence (AI) is transforming the way credit unions (CUs) do business. AI-powered tools like ChatGPT, have the potential to improve member experiences, streamline operations, and increase efficiency. By leveraging natural language processing (NLP) and machine learning (ML), ChatGPT can interpret and respond to member inquiries, assist with financial transactions, and provide personalized recommendations.
However, CUs must also consider the ethical implications of AI and ensure that their use of the technology is transparent, fair, and equitable. This article written by our CEO, Slaven Bilac for CU Today, explores the benefits and challenges of AI for CUs and provides insights into how they can integrate the technology into their operations.