It is not just the neobanks who are developing newer and better ways to digitally connect with their customers. Forward-thinking institutions who may have traditionally been conservative in adopting new technologies realize that digital needs to be a critical part of their growth (and survival) strategy. And as customers increasingly demand a better digital experience from their institutions, how do you create a strategy that will not just be reactive and channel-based, but intentional and customer-focused?
Michelle King, President of Bank Director moderated our panel of executive leaders from BMO ($168B out of Chicago) and Agent IQ to learn how they partnered together to build a digitally-enabled, future-ready financial institution.
- Brianna Elsass, Head of U.S. Digital Channels at BMO
- Kaustubh Srivastava, Lead Technology Officer of Digital Banking at BMO
- Soren Bested, COO at Agent IQ
- Michelle King, President at Bank Director
Watch the full on-demand recording below.