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Thank you so much to W.B. King and Finopotamus for highlighting some of these eye-opening stats about the need for branch experience change.


The article emphasizes that with the rise of digital banking, FIs must adapt and provide a more personal and efficient branch experience. The report suggests leveraging technologies like AI-powered chatbots and virtual assistants to enhance customer engagement and streamline operations. It also emphasizes the importance of blending digital and physical channels to create a seamless omnichannel experience.


This is a necessary innovation and transformation that must be prioritized to meet evolving customer expectations.