Emerging Technologies Report 2023

Worldwide Business Research (WBR), the folks behind Future Branches events and other quality industry content, recently completed their annual industry survey on what emerging technologies will be transforming the banking industry.

A whopping 96% of bank and credit union executives indicated that a better customer experience and stronger relationships are the most important outcome for any new technology.

No surprise - AI and improved customer digital experience are the top areas for technology investment.
A few key insights from the report:

- 96% of executives say they will consider leveraging AI-powered chatbots in the next 12 months

- 85% believe personal digital platforms that connect customers with agents or bankers differentiate or would differentiate their institutions

- 66% plan to operate virtual branches in the future

Click below to access the full report now for free.

Read the full report now

Back

Interested in how we can help you transform your digital customer engagement?

We understand that every financial institution has unique operations and strategic initiatives that they are focused on. Request a demo with us below and we will look forward to understanding your unique challenges and having a discussion on how Lynq by Agent IQ can help you achieve those goals.

The Scoop > Reports

What technologies will be transforming the banking industry this year?

Interested in how we can help you transform your digital customer engagement?

The Scoop > Reports

What technologies will be transforming the banking industry this year?

Share

Interested in how we can help you transform your digital customer engagement?