ebankIT and Agent IQ collaboration seeks to humanize customer engagement through advanced analytics, AI-driven insights, and a seamless integration of digital touchpoints to assist financial institutions in building and nurturing lasting relationships with their customers.
Atlanta, GA January 16, 2024 -- Driven by a shared commitment to humanizing and enhancing customer interactions, ebankIT has partnered with Agent IQ to bring transformative changes in how financial institutions engage with their clients digitally. Leveraging AI-augmented self-service technology, this partnership aims to set a new industry standard for customer-centricity by driving engagement and strengthening relationships in digital banking.
“ebankIT is a leader in humanizing digital banking, heavily aligning with our mission to modernize relationship banking through augmenting the human banker; not replacing them,” said Slaven Bilac, CEO of Agent IQ. “We are pleased to partner with ebankIT to support financial institutions in building stronger, more meaningful customer relationships through powering personal engagements across every digital banking channel.”
The collaboration between ebankIT and Agent IQ's Lynq™ platform elevates customer experience by combining ebankIT's self-serving digital channels with Agent IQ's personal digital engagement platform. By incorporating AI automation into digital interactions, the partnership aims to enhance customer satisfaction. Agent IQ seamlessly integrates with ebankIT's existing environment, filling each interaction with a personalized and meaningful human touch. “The partnership between ebankIT and Agent IQ is a strategic alliance aimed at driving innovation and fostering a customer-centric approach within the financial industry. Through this collaboration, we wish to redefine the digital banking experience, make it more human, and set new benchmarks for customer engagement and satisfaction,” said Renato Oliveira, ebankIT CEO.
By leveraging these technologies, financial institutions can drive personal banking experiences, provide efficient self-service solutions and ultimately humanize their digital relationships with customers.
ebankIT is a fintech company that enables banks and credit unions to deliver the same humanized, personalized, and accessible digital experience on mobile, web, and voice banking, as well as whatever future channels may come next. Enhanced with flexible and robust full omnichannel capabilities, ebankIT Digital Banking Platform offers a fast and seamless digital banking transformation. With extensive customization capacity and a continuous focus on human interactions, ebankIT future-proves the digital strategy of banks and credit unions, empowering them with a truly customer-first approach. For more information visit www.ebankit.com.