What are some of the strategies BMO employs to support their customers, even in times under pressure—like during a significant online banking transition?

Our COO, Soren Bested, was joined by our client Brianna Elsass, Head of US Digital Servicing and Technology at BMO, and Michelle King, President, at Bank Director to discuss the strategies that BMO has implemented to elevate their customer experience and keep communication smooth and effective.

Learn how to transform the customer experience at your institution by removing the barriers to effective communication.

Watch the full on-demand recording below.