Worldwide Business Research (WBR), the folks behind Future Branches events and other quality industry content, completed their 2022 consumer survey and report on how consumers currently are, and would like to be, banking in the digital world.
Would a stat like 63% of consumers say they'd use virtual consultations if their bank offered them surprise you?
Customers are demanding a more human banking experience.
How about these insights from the report:
- 71% would like their banks to provide proactive advice that could help them improve their financial situation
- Only 28% say their banks let them work with a dedicated, personal banker
- 67% are at least somewhat interested in using a virtual bank
Click below to access the full report now for free.