Put your customers at ease by talking their language.
Often customers whose first language isn’t English may feel intimidated trying to communicate about their finances. In a branch they may try and seek out someone who looks like or is speaking in their native tongue. But how does this happen when they can’t come to the branch? Sadly, it likely doesn’t happen at all, leaving these customers without support.
But with Lynq, not only can bankers indicate the languages that they speak and a photo of themselves when a personal banker is being chosen, but the platform can handle communicating in whatever language is typed. Customers can feel welcomed and comfortable and your bankers can create trust and support for the needs of their customers.
Translate the languages you don’t speak.
With our latest feature, bankers don’t have to feel awkward when a customer speaks to them in a language they don’t understand. The Lynq platform now has Google Translate embedded into the messaging panel and with the click of a button, have the system automatically detect what language has been typed and translate it for the banker.
Download the case study
We love our service and can talk about it all day, but seeing real proof from real clients about how they are benefiting from the service is also incredibly valuable. Download this case study to find out how Rockland Trust ($20B out of Boston) has digitally engaged more than 20,000 of their customers in just 90 days with Lynq.