The business of relationships with Nicolet National Bank
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Lynq® by Agent IQ
Digital that drives relationships. Relationships that drive growth.
The relationship banking platform that keeps them coming back for every financial need.
Add real impact to your digital experiences
- 3X likely to have a loan
- 71% overnight call center volume reduction
- 388% increase in applications
- 64% conversations are about new products
Believers in digital relationship banking
The leading digital relationship banking platform.
Empower account holders
Put a branch in every pocket, supported by AI-powered self-service.
Guide internal staff
Assist staff with AI-powered guidance and recommendations.
Inform leadership
Anticipate account holder needs with AI-powered insights.
Personalized to work the way you work.
Retail banking
Call center support
Virtual branch
Business banking
Wealth management
Collections SMS
Internal chat
Replicate your in-branch experience digitally.
- Acquire more account holders by providing a better digital experience
- Increase retention of existing account holders
- Increase products/services per household with deeper digital relationships
78%
of account holders prefer to wait for their personal banker
3.9%
applications being funded when engaged with chat
64%
conversations are about new products
Drive call center efficiency and savings.
- Al efficiencies for you and your account holders with 24/7 chatbot support
- One click video chat and co-browsing
- Instantly translate conversations in real-time to over 120 languages
80%
of all chats handled by AI self-service
70%
overnight call reduction
90%
call handling rate due to call volume reduction
Branch service and support without boundaries.
- Videochat & co-browsing
- Invite an expert into the conversation
- Digitally sign contracts with Docusign and Adobe sign integration
70%
of typical bank customers do not visit a branch
96%
of customers of tech first organizations never visit a branch
Manage your existing portfolio within a digital environment.
- Acquire more SMB clients
- Increase retention of existing clients
- Increase products/services (deepen relationships)
- Increase engagement with clients
- Mitigate any compliance risk - communicating with clients on unsecured platforms (SMS)
66%
of digital SMB customers have selected their own banker
78%
of account holders prefer to wait for their personal banker
45%
average age of Lynq users
Modernize engagement and eliminate outdated processes.
- Improve operational efficiencies and reduce costs
- Reduce attrition of existing clients
- Increase engagement with clients
- Deepen relationships
70%
users on the platform
16%
total monthly conversations
Increase operational efficiency by automating collections.
- Reduce costs and errors with automation
- Increase revenue by including seamless text to pay links
- High level of compliance with all conversations documented
80%
consumer check their text messages within 5 min
40%
more likely to respond to a collection text than a phone call
20%
reduction in delinquency when getting loan reminders
Provide efficient digital support for your employees.
- Al efficiencies for your employees for 24/7 support
- Route conversation to specific internal departments based upon the type of question
- Get insights into what internal processes can be improved for better employee efficiency
- Reduced training needs
Deepen customer relationships while also creating efficiencies for you and your customers.
Our Lynq platform enables your bank to build stronger customer relationships by allowing customers to select and engage with a personal banker through whatever digital channel is convenient for them at the time. Conversations are persistent so no need for anybody to repeat themselves and because of that established trust, bankers are able to proactively reach out to their customers one-to-one, or to their book of business. Built-in AI efficiencies support your customers to get service for easily answered questions freeing up valuable banker time.
- Persistent communication threads for a better customer experience
- Ability to have a personal banker model to provide bespoke service and support
- Proactively reach out to your customers through push notifications
- AI self-service for customers increases efficiencies
86%
of digital customers have selected their own banker
66%
of relationship banking customers have more than one deposit account
70%
overnight call center reduction
Increase member satisfaction while reducing costs.
Deliver service and support for your members when they don't come into the branch. Provide seamless digital access to internal staff that is persistent so members feel heard and don't have to repeat themselves the next time they engage. AI self-service can quickly reduce call center volume and provide a better experience for your members to receive 24/7 support no matter where they are.
- AI self-service can rapidly reduce call center volume
- Provide video chat and co-browsing seamlessly in the same chat and messaging channel
- Increase member satisfaction through a persistent digital engagement model
80%
self-service on public site with zero member complaints
70%
overnight call reduction
3.9%
applications being funded when engaged with chat
Modernize engagement and eliminate outdated processes.
Streamline your due diligence, admin processes, and workflows with enhanced collaboration features that allow seamless communication across internal teams, vendors, and client segments, creating a more unified, responsive, and productive organization.
- Improve operational efficiencies and reduce costs
- Reduce attrition of existing clients
- Increase engagement with clients
- Deepen relationships
70%
users on the platform
16%
total monthly conversations
Power your digital growth strategy with Lynq.
Lynq® Relationship Banking
Pair with chat and messaging support that deepens relationships with access to a dedicated banker for personalized advice.
Our goal was to blend the best of both human emotion and empathy with the speed and efficiency of computer intelligence.
Brianna Elsass
VP & Head of US Digital Servicing & Technology
We were initially looking for a simple chat replacement service, but the Lynq platform by Agent IQ delivered so much more benefit — cost efficiencies and a superior member experience.
Robin Binford
AVP, Member Services
Get the latest on relationship banking.
Webinars
Callahan & Associates Innovation Series: Member Experience
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Webinars
The trends that will transform FI/fintech relationships in 2025
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Ready to turn banking relationships into banking growth?
