Banking Reimagined: Delivering Personal Experiences in the Digital Era
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A platform that puts a branch in every pocket
The Lynq digital relationship banking platform by Agent IQ empowers financial institutions with the ability to create and maintain loyal relationships beyond the branch, while also providing powerful AI self-service, efficiencies, and insights.
For account holders
Combine the efficiency of AI-powered
self-service with the ability to connect with a personal banker.
For internal staff
Empower your staff to be better agents through AI-powered guidance and recommendations.
For leadership
Unlock what’s in the mind of your account holders with AI-powered insights.
A complete solution for everyone
The Lynq digital engagement platform allows your customers to select and engage with a personal banker for all their financial needs across any digital channel.
Retail banking
Call center support
Virtual branch
Business banking
Wealth management
Collections SMS
Internal chat
Replicate your in-branch experience digitally.
Empower your account holders to perform any branch service, except cash transactions, anytime and anywhere they choose.
- Acquire more account holders by providing a better digital experience
- Increase retention of existing account holders
- Increase products/services per household with deeper digital relationships
78%
of account holders prefer to wait for their personal banker
3.9%
applications being funded when engaged with chat
64%
conversations are about new products
Drive call center efficiency and savings.
Quickly reduce your call center volume by providing a digital chat solution that can answer frequently asked questions through a powerful self-service Al chatbot. And when the need is more complex, instantly escalate the chat to a human agent with video chat and co-browsing also available.
- Al efficiencies for you and your account holders with 24/7 chatbot support
- One click video chat and co-browsing
- Instantly translate conversations in real-time to over 120 languages
80%
of all chats handled by AI self-service
70%
overnight call reduction
90%
call handling rate due to call volume reduction
Branch service and support without boundaries.
Deliver seamless, 24/7 service and support and expand your geographic footprint by providing a personal banking engagement model that allows account holders to accomplish any need without ever coming into a branch.
- Videochat & co-browsing
- Invite an expert into the conversation
- Digitally sign contracts with Docusign and Adobe sign integration
70%
of typical bank customers do not visit a branch
96%
of customers of tech first organizations never visit a branch
Manage your existing portfolio within a digital environment.
No longer be confined by the branch or office when having to meet with a business customer and allow them to communicate when and where convenient for them. Configure team-based models or different experiences by customer segment.
- Acquire more SMB clients
- Increase retention of existing clients
- Increase products/services (deepen relationships)
- Increase engagement with clients
- Mitigate any compliance risk - communicating with clients on unsecured platforms (SMS)
66%
of digital SMB customers have selected their own banker
78%
of account holders prefer to wait for their personal banker
45%
average age of Lynq users
Modernize engagement and eliminate outdated processes.
Streamline your due diligence, admin processes, and workflows with enhanced collaboration features that allow seamless communication across internal teams, vendors, and client segments, creating a more unified, responsive, and productive organization.
- Improve operational efficiencies and reduce costs
- Reduce attrition of existing clients
- Increase engagement with clients
- Deepen relationships
70%
users on the platform
16%
total monthly conversations
Increase operational efficiency by automating collections.
Streamline and automate your collections process through SMS notifications while freeing up valuable staff time. Include text to pay convenience through a channel that is quickly noticed by account holders.
- Reduce costs and errors with automation
- Increase revenue by including seamless text to pay links
- High level of compliance with all conversations documented
80%
consumer check their text messages within 5 min
40%
more likely to respond to a collection text than a phone call
20%
reduction in delinquency when getting loan reminders
Provide efficient digital support for your employees.
Digital convenience doesn't have to just be for your account holders. Extend the same ability for AI self-service and contextual routing to the appropriate staff who can help your employees get the answers and service they need without wasting valuable work time.
- Al efficiencies for your employees for 24/7 support
- Route conversation to specific internal departments based upon the type of question
- Get insights into what internal processes can be improved for better employee efficiency
- Reduced training needs
Deepen customer relationships while also creating efficiencies for you and your customers.
Our Lynq platform enables your bank to build stronger customer relationships by allowing customers to select and engage with a personal banker through whatever digital channel is convenient for them at the time. Conversations are persistent so no need for anybody to repeat themselves and because of that established trust, bankers are able to proactively reach out to their customers one-to-one, or to their book of business. Built-in AI efficiencies support your customers to get service for easily answered questions freeing up valuable banker time.
- Persistent communication threads for a better customer experience
- Ability to have a personal banker model to provide bespoke service and support
- Proactively reach out to your customers through push notifications
- AI self-service for customers increases efficiencies
86%
of digital customers have selected their own banker
66%
of relationship banking customers have more than one deposit account
70%
overnight call center reduction
Increase member satisfaction while reducing costs.
Deliver service and support for your members when they don't come into the branch. Provide seamless digital access to internal staff that is persistent so members feel heard and don't have to repeat themselves the next time they engage. AI self-service can quickly reduce call center volume and provide a better experience for your members to receive 24/7 support no matter where they are.
- AI self-service can rapidly reduce call center volume
- Provide video chat and co-browsing seamlessly in the same chat and messaging channel
- Increase member satisfaction through a persistent digital engagement model
80%
self-service on public site with zero member complaints
70%
overnight call reduction
3.9%
applications being funded when engaged with chat
Modernize engagement and eliminate outdated processes.
Streamline your due diligence, admin processes, and workflows with enhanced collaboration features that allow seamless communication across internal teams, vendors, and client segments, creating a more unified, responsive, and productive organization.
- Improve operational efficiencies and reduce costs
- Reduce attrition of existing clients
- Increase engagement with clients
- Deepen relationships
70%
users on the platform
16%
total monthly conversations
Digital engagement solutions for any need
The Lynq platform adapts to your strategic needs, whether you’re looking for a simple AI-driven chat solution, a robust authenticated experience, or a tailored relationship banking solution that connects your account holders with a personal banker.
Our goal was to blend the best of both human emotion and empathy with the speed and efficiency of computer intelligence.
Brianna Elsass
VP & Head of US Digital Servicing & Technology
We were initially looking for a simple chat replacement service, but the Lynq platform by Agent IQ delivered so much more benefit — cost efficiencies and a superior member experience.
Robin Binford
AVP, Member Services
Welcome to the Scoop
Discover fresh insights with our latest articles, case studies, and webinars on delivering digital personal service, improving service efficiency, and navigating industry trends—all designed to help you better connect with your account holders.
Press Releases
Agent IQ and Narmi Announce Strategic Partnership to Improve Digital Banking ...
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Videos
Relationships matter
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Ready to learn more about digital relationship banking?
See how our Lynq platform can enhance your account holder digital relationships and streamline operational efficiencies. Request a personal demo today.
