Services > Mobile messaging
Personally connect with your customers with mobile messaging.
A white-labeled iOS and Android app that connects you right to your customer’s mobile phone.
An app that you brand and call your own.
The Lynq mobile app can be branded with your logos and colors and unique name for the AppStore while having the full functionality of the platform.
Or an app that you can seamlessly integrate into your existing digital banking platform. You can also make it easier for your customers to access their personal banker by integrating the Lynq service directly into your existing digital and mobile banking platforms. As a quick link or accessed from within the menu, the Lynq platform is seamlessly embedded into digital banking that your customers already use.
Choose your personal banker.
One of the most unique features of the Lynq platform is the customer's ability to choose their own personal banker. When launching the mobile app for the first time, the customer is greeted by a series of banker profiles with pictures and descriptions that they can select from. The profile can be as useful as indicating a native language that they can communicate in, or as personal as their passion for cooking. Customers can choose their banker based upon the information that they find appealing and the engagement can begin. And just as with the Lynq webchat, the personal banker can be changed at any time by the customer or by the bank if somebody leaves, and their persistent communication thread remains available.
Engage whenever, wherever convenient.
With the Lynq mobile app, personal engagement between banker and customer can happen at any time and at any place. The asynchronous messaging allows for both the customer and the banker to have an ongoing thread of communication where they can reply and engage at any time.
Sending files made easy.
Customers can often find it challenging and frustrating to have to send in documents for a particular banking need. But with the Lynq app, the customer can simply snap a picture of the document they need to send over and it is instantly transferred to the banker.
Notifications that get seen
Every time the banker engages with a customer who does not have their mobile app open, a familiar app notification will alert them that there is a new message waiting for them. No more fighting to get noticed in a cluttered email inbox, bankers can have direct and visible engagement every time.
Download the case study
We love our service and can talk about it all day, but seeing real proof from real clients about how they are benefiting from the service is also incredibly valuable. Download this case study to find out how Rockland Trust ($20B out of Boston) has digitally engaged more than 20,000 of their customers in just 90 days with Lynq.
Interested in how we can help you transform your digital customer engagement?
We understand that every financial institution has unique operations and strategic initiatives that they are focused on. Request a demo with us below and we will look forward to understanding your unique challenges and having a discussion on how Lynq by Agent IQ can help you achieve those goals.
