Agent IQ Launches SmartLynq, Industry’s Secure AI-Powered Knowledge Assistant That Transforms How Financial Institution Staff Access Information.
Austin, TX -- September 23, 2025 -- Agent IQ, the leader in AI-powered relationship banking, today announced the launch of SmartLynq, a secure generative AI-based knowledge assistant designed specifically for financial institutions.
Using generative AI technology similar to AI chatbots like Anthropic's Claude, Google's Gemini and OpenAI's ChatGPT, SmartLynq addresses a critical operational challenge by giving bank and credit union employees instant access to accurate information from institution-approved sources, dramatically reducing search time while ensuring compliance and consistency.
Addressing a critical gap, SmartLynq is vital for financial institutions, where leaders continue to grapple with widespread, unsupervised AI use among employees. McKinsey exposes a dangerous disconnect. C-suite executives believe only 4% of employees regularly use generative AI for work, compared to 41% of employees who say they do so regularly. Even more troubling, 70% of employees using ChatGPT at work are not telling their bosses.
This gap has created what American Banker calls a compliance crisis: when employees input sensitive client data into public AI tools, that information enters global training datasets, creating unauthorized data sharing that violates financial regulations. In response, financial institutions have established strict AI policies, but enforcing those policies is challenging.
SmartLynq solves this challenge by providing financial leaders with complete oversight while giving employees the AI tools they want to use, but in a secure, compliant environment. Unlike public AI tools, SmartLynq operates as a contained ecosystem that searches exclusively within an institution's approved materials: internal documents, PDFs, slide decks, websites, and procedural guides. When employees ask questions that fall outside pre-approved knowledge boundaries, the system explicitly states this limitation rather than generating potentially inaccurate responses from external sources.
This approach delivers the conversational AI experience employees want while maintaining the strict data controls that regulated financial institutions require. Employees get powerful AI assistance for their daily work, leadership gains full visibility into AI usage, and the institution maintains complete control over what information the system can access and share.
SmartLynq supports employee retention by enabling staff to provide faster, more complete customer service. Instead of spending time searching for information or waiting for colleagues to respond, employees can instantly access accurate answers to resolve customer inquiries efficiently. This enhanced ability to help customers effectively creates greater job satisfaction, reducing turnover and improving retention.
"Financial institutions have been hesitant to embrace generative AI due to legitimate concerns about accuracy and compliance, particularly the risk that AI can generate convincing but incorrect responses that mislead customers and expose banks to significant liability," said Slaven Bilac, CEO and Co-Founder of Agent IQ. "SmartLynq solves this hallucination challenge by creating a controlled AI environment that only accesses pre-approved institutional knowledge. We're giving financial institutions a safe way to harness the efficiency of AI while maintaining the strict controls they require."
SmartLynq can be implemented as either a standalone productivity tool or integrated within Agent IQ's full Lynq relationship banking platform for comprehensive digital engagement. With implementation possible in just two weeks, SmartLynq addresses the growing demand from financial institutions seeking practical AI applications that deliver immediate operational value without compromising regulatory control.
About Agent IQ
Agent IQ is the leading AI-powered relationship banking platform. We help banks and credit unions grow by turning digital interactions into drivers of loyalty and revenue. Our Lynq® platform blends the speed of AI with the empathy of human connection, empowering staff, reducing service costs, and deepening account holder relationships. Institutions can personalize engagement to their unique operating model, whether through AI self-service, staff-led support, or tailored experiences that strengthen relationships and loyalty beyond the branch. Learn more at www.agentiq.com.
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