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Products > Lynq® AI for relationship banking

AI that scales digital relationships

Add guided self-service, generative AI self-service, and AI-powered efficiencies within Lynq to support account holders, improve responsiveness, and scale relationship-driven engagement.

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Supercharge your digital engagement with AI

Lynq AI extends Lynq with AI capabilities that help financial institutions scale digital engagement while maintaining a relationship-first experience.

Institutions can provide instant answers to common questions, guide account holders through service workflows, and support staff with AI-powered efficiencies that improve responsiveness and consistency.

Lynq AI works seamlessly within existing conversations, ensuring AI enhances relationships rather than replacing them.

Core capabilities

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  • Guided self-service through structured workflows

  • Generative AI self-service for natural language questions

  • AI-powered responses grounded in institution-approved knowledge

  • Seamless transition from AI to human support

  • AI-powered conversation summaries

  • Topic identification and tagging

  • Support for authenticated and unauthenticated interactions

Designed for relationship-driven AI

Lynq AI helps financial institutions deliver fast, convenient digital experiences without sacrificing the personal connection account holders value.

AI can resolve common questions instantly while allowing staff to focus on higher-value conversations that strengthen relationships.

Institutions maintain control over how AI responds by defining approved knowledge sources and guidance content.

Works seamlessly with Lynq

Lynq AI operates directly within the Lynq digital engagement environment, supporting both real-time and ongoing conversations.

AI can assist with answering questions, guiding workflows, and improving responsiveness without requiring account holders to change channels or restart interactions.

This allows institutions to scale engagement efficiently while maintaining continuity across conversations.

Improve engagement efficiency with AI

  • Provide instant answers to common questions

  • Reduce repetitive service interactions

  • Improve response consistency

  • Support proactive digital engagement

  • Scale relationship banking efficiently

Part of the Agent IQ platform

Lynq AI connects digital engagement with institutional knowledge and AI-powered automation across the Agent IQ platform.

Together, these capabilities help financial institutions turn digital interactions into stronger relationships and measurable growth.

Results that speak for themselves

24%

higher average balances with a personal banker

78%

of users wait for their primary banker

86%

of digital customers have selected their own banker

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Park National Bank shares how their ParkDirect service powered by Agent IQ provides digital convenience with human connection.

Watch the video case study >

We’ve always believed in differentiating our bank through building relationships. Now, we can do that in a whole new way.

Michelle Hamilton
CMO PNB_PrimaryLogo

Ready to scale digital engagement with AI?

See how Lynq AI helps financial institutions deliver guided and generative self-service experiences within relationship banking. 

Talk with our team

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