Seamless, personalized phone engagement

Real-time customer engagement, from call to conversion

In a world where people value immediate, convenient support, Live Voice stands out. Whether your staff dials outbound to customers or customers call a dedicated number and are instantly routed into the Lynq dashboard, Live Voice transforms voice engagement into an efficient, personal, and empowering experience.

Effortless connectivity, voice-first access reimagined

Whether you're reaching out proactively or responding on behalf of your account holders, Live Voice ensures every call connects smoothly. Account holders simply dial a provided number and their call instantly routes to your support team via the Lynq dashboard. No complicated IVR and no waiting. Likewise, your staff can connect one-on-one with account holders, delivering support or outreach with ease.

Adaptive escalation for seamless resolution

Sometimes a quick voice call solves everything. For more complex or visual issues, Live Voice offers seamless escalation into co-browsing, video chat, and AI-assisted guidance, all within the Lynq ecosystem. Let voice lead without fragmenting your service experience.

Boost productivity and scale voice without sacrificing quality

Enable your staff to manage multiple calls efficiently, easily switch between inbound and outbound calls, and escalate to digital tools when needed. Live Voice empowers teams to deliver high-touch support with operational agility, reducing response times and enhancing satisfaction.