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The Lynq® relationship banking platform

Persistent digital engagement that beats digital customer service.

Don't settle for just transactional support, get a solution that creates stronger account holder relationships and maximizes operational efficiencies.

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5 reasons to switch to Agent IQ

Looking for a better digital engagement experience - for both you and your account holders? Here’s why institutions like yours are choosing Agent IQ over Glia:

Reason 1
We’re your partner: We’re more than a vendor—we’re your partner, working side-by-side with your team to ensure our platform evolves with your needs.

Reason 2
More than just a chatbot: While Glia focuses on basic account holder support, Agent IQ delivers true digital relationship banking with every account holder by providing persistent and proactive communication threads..

Reason 3
A benefit for your entire institution: Improve beyond just call center efficiency and improve staff satisfaction and leadership insights.

Reason 4
Proven results: See how our clients are thriving, cutting costs, and driving growth with Agent IQ’s solutions.

Reason 5
Easy transition: Worried about switching from Glia or stuck in a contract? We work closely with you to make the transition seamless and cost effective.
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Reason 1

We partner with you for long-term success

Dedicated support, agile product enhancements, and long-term collaboration

At Agent IQ, our customers aren’t just customers—they’re partners. We believe in working closely with each institution to ensure our platform not only meets your needs but evolves with them. 
  • Weekly strategy meetings: Every week, our Customer Success Team meets with you to align on goals, dive into key metrics, identify areas for improvement, and brainstorm strategies for enhancing your account holder experience. 

  • Configured to your institution’s needs: We configure our platform to seamlessly fit your account holders' service workflows, enabling you to respond to your their needs efficiently and effectively.

  • Long-term collaboration: Your input drives our roadmap. We have one in-person and one virtual Agent IQ Engage conference each year that gives you the opportunity to learn from peers and how they are pushing the boundaries of digital engagement and provide input on what we should build to make our product better.

In short, we don’t just provide you with a product—we partner with you to build a solution that fits your institution, allowing you to stay agile and competitive in a rapidly changing industry.

Reason 2

How Agent IQ stacks up against Glia

Drive opportunities and deeper relationships.

aiq-logo-sq-white Screenshot 2024-09-05 at 9.52.49 AM
Live webchat
SMS chat
AI chatbot
Video chat / co-browsing
Conversation persistence
Proactive outreach with app notifications
Real-time AI-powered insights
AI support and efficiencies for internal staff
True single sign-on (SSO) experience for authenticated chat
Personal banker carousel
Unique journeys for each account holder segment
Group and team assignments to fit your operating model
A pricing model that is easy to understand

Transform every level of your institution with Agent IQ

Curious why banks and credit unions are leaving Glia behind? Agent IQ delivers where it matters.

  • Delight your customers: Create stronger, more meaningful, and profitable connections with a superior digital experience. 

  • Support your staff: AI-driven insights and tools reduce workload and enhance productivity, allowing your team to deliver personal service at scale.

  • Empower your leadership: Advanced analytics and account holder insights enable leadership to make real-time, data-driven decisions that align with strategic goals.

70%

overnight call center reduction

3.9X

applications being funded when engaged with chat

60%

adoption at account opening

80%

self service on public site with 0 complaints

3

three agents support 30,000 users

78%

of account holders prefer to wait for their personal banker

Real results: how banks and credit unions succeed with Agent IQ

Happy customers make it easy to tell our story.

Account holder experience

Operational efficiency

Empowering leadership

How it works

Relationship banking beyond the branch.

Discover the powerful features that make the Lynq platform the ultimate solution for seamless digital engagement and support. From AI-driven self-service and video chat to co-browsing and persistent communication threads with a dedicated banker, Lynq transforms customer connections for a truly personalized experience.

Making the switch is easy

Stuck with Glia? We’ve got your exit strategy—don’t let a contract stand in your way.

Switching to Agent IQ isn’t just a smart move—it’s easy. In certain cases, we offer contract buyouts to help you make the switch without the stress. Contact us today to learn more about how we can help advance your digital engagement strategy. 

We selected Agent IQ because the biggest reason for us was the personalized touch. We wanted to offer our customers other ways for them to be able to engage with us and really meet them where they were at

Maggie Holmgren
Digital Support & Servicing Manager Screenshot 2024-09-10 at 2.20.26 PM

We knew our members wanted to engage with us more digitally. Lynq by Agent IQ has allowed us to not only be more efficient, but also meet our members whenever and wherever they are.

Deena Otto
SVP/Chief Operating Officer sfcu-logo-white-800w

Through the use of our PCFCU Connect App we have transformed our member interactions to be more personal, meaningful and productive.

Tiffany Miller
VP Marketing & Technology pinal_county_logo-1