IBAT’s partnership with Agent IQ gives Texas community banks a powerful platform to drive growth by extending personal relationships beyond the branch
Austin, TX May 30, 2025 -- The Independent Bankers Association of Texas (IBAT) has named Agent IQ its newest Endorsed Service Provider, enabling member banks to modernize their digital engagement strategies while preserving the personal service that defines community banking.
Agent IQ’s relationship banking platform, Lynq®, helps financial institutions grow by deepening relationships beyond the branch. By combining the efficiency of AI self-service with the personal touch of a dedicated banker, Lynq enables account holders to get help quickly and build lasting relationships with someone they know and trust.
The platform integrates directly into digital and mobile banking channels, allowing customers to select and engage with their own banker across messaging, video chat, voice, and more. Built-in AI handles up to 80% of routine tasks while providing real-time insights to help bankers offer more tailored guidance and increase product holdings. The platform can also be customized to match the institution’s operating model and create unique experiences for different customer segments.
“Texas community banks have always been rooted in personal connection,” said Julie Courtney, president of IBAT Services. “With Agent IQ, our members can bring that same trusted service into the digital space. The result is stronger customer loyalty, greater operational efficiency, and more opportunity for growth.”
“At Agent IQ, we’re focused on helping institutions build stronger and more profitable relationships in today’s digital-first world,” said Slaven Bilac, CEO and co-founder of Agent IQ. “We’re proud to partner with IBAT to support its members in delivering the kind of personalized experience that sets community banking apart.”
About Agent IQ
Agent IQ is the leader in digital relationship banking, providing personal and persistent customer engagement solutions supported by a powerful built-in AI that supports bankers and strengthens customer relationships. Blending the best of human emotion and empathy with the speed and efficiency of computer intelligence, the Lynq™ platform empowers financial institutions to provide proactive support and real-time insights to improve customer satisfaction, enhance service efficiencies, and increase profitability, while reducing the cost of serving. For more information, visit www.agentiq.com.
About Independent Bankers Association of Texas
Formed in 1974, the Independent Bankers Association of Texas (IBAT) represents Texas community banks. The Austin-based group is the largest state community banking organization in the nation, with membership comprised of more than 5,000 banks and branches in 700 Texas communities. Providing safe and responsible financial services to all Texans, IBAT member bank assets range in size from $28 million to $51 billion with combined assets statewide of nearly $296 billion. IBAT member banks are committed to supporting and investing in their local communities. For more information, visit ibat.org.
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