Agent IQ Enhances Fraud Prevention Capabilities with Integrated Risk-Based Authentication Platform from IDScan.net
Austin, TX -- November 10, 2025 -- Agent IQ, the leader in AI-powered relationship banking, today announced the integration of IDScan.net's Digital Identity Verification (DIVE) technology into its Lynq® platform, giving relationship-focused financial institutions a way to stop fraud without sacrificing the human connection that sets them apart.
Community banks and credit unions are losing the fraud prevention battle. Sophisticated criminals exploit vulnerable one-time passcodes through phishing and SIM swap attacks, while rigid security measures damage the personal relationships these institutions depend on for competitive differentiation. It’s also costly. With identity theft losses reaching $47 billion in 2024, banks must rethink their approach to risk.
The IDScan.net integration embeds secure identity verification directly into Lynq, Agent IQ’s AI-powered relationship banking platform that helps banks and credit unions digitally engage account holders across acquisition, adoption, expansion, and retention. When fraud risk is suspected or identity confirmation is needed, institution staff can request verification within the messaging interface. Account holders simply photograph their driver's license or government-issued ID using their device. IDScan.net's technology instantly verifies the document, checking for tampering, forgery, or expired credentials, and queries the identity against third-party sources to determine fraud risk. You can watch a full demo of the verification process on Agent IQ’s website.
"As fraud threats continue to evolve, financial institutions need risk-based, multi-factor authentication methods that are both robust and responsive," said Mark Wilson, President & COO of First Arkansas Bank & Trust, an early adopter of the technology. "By integrating intelligent verification tools directly into our digital conversations, we protect our customers without compromising the trust and convenience they value."
First Arkansas Bank & Trust was among the first institutions to adopt the IDScan.net capability within the Lynq platform. By integrating IDScan.net's technology, FAB&T's staff can trigger quick verification checks during messaging interactions, confirming identity before proceeding with high-risk service requests.
"We're thrilled to enhance Lynq's toolkit by providing users with the ability to rapidly request an ID check," said Jimmy Roussel, CEO of IDScan.net. "DIVE is a powerful tool to ensure and confirm identity during high-risk transactions yet remains as easy for the end user as taking a selfie."
The IDScan.net integration is one component of Agent IQ's comprehensive fraud prevention approach, which also includes video verification, IP monitoring, and SMS alerts. These fraud prevention methods can be deployed independently or together, based on the institution's risk profile and the nature of each request.
"Fraud prevention is often seen as a tradeoff with customer experience," said Slaven Bilac, CEO and Co-Founder of Agent IQ. "We reject that notion. By embedding fraud prevention capabilities directly into digital conversations, we help financial institutions protect account holders without creating friction."
The integration is available immediately to Agent IQ clients.
About Agent IQ
Agent IQ is the leading AI-powered relationship banking platform. We help banks and credit unions grow by turning digital interactions into drivers of loyalty and revenue. Our Lynq® platform blends the speed of AI with the empathy of human connection, empowering staff, reducing service costs, and deepening account holder relationships. Institutions can personalize engagement to their unique operating model, whether through AI self-service, staff-led support, or tailored experiences that strengthen relationships and loyalty beyond the branch. Learn more at www.agentiq.com.
About IDScan.net
IDScan.net offers the leading Adaptive AI identity verification platform focusing on ID fraud prevention, age verification, and access management for security and compliance. Across their suite of products, IDScan.net performs more than 18,000,000 ID and identity-related transactions monthly for more than 7,500 customers. Including entities such as, AMC Theatres, Circa Casino, MRI Software, Simmons Bank, Dutchie POS, Gamestop, Hertz and more.
###
