Austin, TX August 19, 2024 -- Agent IQ, a leader in digital relationship banking, personalized engagement, and AI-supported self-service, announced a client partnership with the Bank of Utah to launch a new chat solution powered by Agent IQ’s Lynq™ digital engagement platform. This partnership, the Bank of Utah’s first foray into live chat services, represents a significant advancement in the bank’s commitment to enhancing customer interactions and expanding its digital capabilities.
“An independent, locally owned community bank since 1952, Bank of Utah is committed to serving our customers however they want to bank with us,” said Mary McBride, VP, Digital Experience & Sales Manager, Bank of Utah. “We are excited to partner with Agent IQ to introduce best-in-class digital communications solutions. Our new chat solution will provide a more convenient way for customers to connect with us, and we are confident it will significantly improve their overall banking experience.”
A key aspect of the partnership with Agent IQ was the seamless integration with Bank of Utah’s Q2 online banking platform for mobile and browser access, as well as the bank’s MANTL account opening tool. This alignment ensures a cohesive user experience across multiple touchpoints, reflecting the bank’s commitment to maintaining a high standard of service excellence.
“Recognizing the growing demand for digital communication channels, Bank of Utah sought a robust chat solution to expand its digital services while maintaining its focus on providing a personal banking experience,” said Matt Phipps, Chief Marketing Officer at Agent IQ. “We are excited to continue to build on our partnership with the Bank of Utah and introduce new service offerings that will further improve their customer experience.”
About Agent IQ
Agent IQ is the pioneer in digital relationship banking, providing personal and persistent customer engagement solutions supported by a powerful built-in AI that supports bankers and strengthens customer relationships. Blending the best of human emotion and empathy with the speed and efficiency of computer intelligence, the Lynq™ platform empowers FIs with the ability to provide proactive support and real-time insights to improve customer satisfaction, enhance service efficiencies, and increase profitability, while reducing the cost of serving. For more information, visit www.agentiq.com.
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