We’re excited to share that Agent IQ has been named a winner in the 2026 Banking Tech Awards USA.
Lynq® by Agent IQ was recognized in the Best AI Solution: Customer Focus & Engagement category, an honor that means a lot to our team because it reflects the work we care deeply about: helping banks and credit unions build stronger relationships in digital channels.
Bringing relationship banking into the digital world
At Agent IQ, we’ve always believed that digital banking should feel more personal, not less.
Account holders want fast answers and convenient experiences. But when their questions are more complex, sensitive, or important, they also want to feel known, supported, and valued by the people at their financial institution.
That’s exactly what Lynq was built to support.
Lynq brings AI self-service, staff-led engagement, secure messaging, voice, video, co-browsing, proactive outreach, and persistent conversation history together in one relationship banking experience. It helps financial institutions meet account holders where they are while keeping human connection close when it matters most.
AI that supports the relationship
This recognition comes at an important time for financial services. AI is moving quickly, and every institution is thinking about how to use it responsibly and effectively.
For us, the answer has never been AI for the sake of automation. It’s AI in service of better relationships.
That means helping account holders get answers faster. Helping staff work more efficiently and confidently. And helping institutions better understand the needs, questions, and opportunities showing up in everyday digital conversations.
Most importantly, it means using technology to support the human touch, not replace it.
A win we share with our clients
What makes this award especially meaningful is that it reflects the progress our clients are making.
Banks and credit unions are using Lynq to extend the trust of the branch into digital channels, create more connected account holder experiences, and turn everyday interactions into opportunities for growth.
We’re proud to support that work, and we’re grateful to partner with institutions that believe relationship banking still matters, even as the way people engage continues to change.
Thank you to the Banking Tech Awards USA for the recognition, and thank you to our clients, partners, and team for helping bring this vision to life.
We’re excited for what’s ahead.
