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Relationship engagement > Lynq® AI

Scale service without sacrificing your relationships

Lynq AI combines the full Lynq relationship-banking platform with AI that provides account-holders with immediate answers and gives employees the tools to serve them more efficiently.

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Deliver immediate support without losing the human connection

Lynq AI combines guided and generative self-service with the full Lynq experience, so account holders can get answers on their own, then connect with the right employee when needed. 

  • Deliver answers using approved institutional knowledge
  • Support guided and generative AI self-service
  • Operate across public and authenticated digital experiences
  • Escalate conversations to the right employee or team
  • Carry AI conversation history and context into human support
Lynq for account holders

Expand service capacity while strengthening relationships

Deliver immediate service

Give account holders fast access to approved answers through guided and generative AI.

Help employees work smarter

Use real-time translation, conversation summaries, and AI-assisted tools to help employees respond faster and with better context.

Connect with human support

Combine AI with live chat, persistent messaging, video banking, co-browsing, proactive outreach, and seamless escalation to staff.

 

The complete Lynq experience, enhanced by AI

Lynq

Lynq relationship banking

  • Live chat

  • Persistent messaging

  • Video banking

  • Co-browsing

  • Proactive outreach

  • Intelligent routing

  • Voice and SMS

  • Conversation history and context

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Lynq AI self-service

  • Guided self-service

  • Generative AI answers

  • Public and authenticated experiences

  • Real-time translation

  • Conversation summaries

  • AI-assisted employee tools

  • Seamless escalation to staff

  • AI context carried into human support

AI experiences powered by trusted institutional knowledge

Smart Control governs how knowledge is maintained and made available. Smart Drive provides the trusted knowledge foundation, while Lynq AI uses approved content to deliver accurate answers, guided support, and seamless escalation to employees.

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Proven impact for financial institutions

Finding a blended solution that kept customers in channel while developing that direct, close relationship is where we saw a perfect niche.

Brianna Elsass
Head of US Digital Servicing and Technology BMO
75%

self-service rate

70%

overnight call reduction

388%

increase in accounts funded

Ready to scale service without sacrificing relationships?

Talk with our team

 

Explore more ways to strengthen relationships

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