For visitors and prospects
Get immediate help
Start a conversation without searching for a phone number or signing in.
Features > Account holder communication
Live chat built for relationship banking
Turn public website visits into helpful, real-time conversations. Use AI, configurable routing, and human support to guide each visitor toward the right next step.
Engage account holders and prospects without requiring sign-in.
Offer a consistent experience across mobile, laptop, and desktop.
Use entry-page context to guide conversations toward the appropriate team.
Share messages, files, and inline images. Use emojis and support translated conversations.
Use Lynq AI for structured or generative self-service, then transition to an employee when needed.
Configure the appearance, pre-chat experience, and visitor journey around your institution.
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A visitor starts a conversation from your public website
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Lynq uses page context, the request, and configured rules to shape the experience
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Lynq AI can answer routine questions or guide a structured workflow
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An employee joins when human support is appropriate
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Continue into secure or visual support when needed
For employees
Receive more relevant conversations
Connect with visitors whose needs align with the employee’s role and expertise.
For managers
Shape service around your model
Align routing and coverage with teams, priorities, and the way your institution operates.
Begin on the public website, then verify the visitor when a request requires secure account-level assistance.
Exchange sensitive documents, including identification or financial statements, through secure file sharing.
Move into video banking or co-browsing when face-to-face assistance or on-screen guidance would be more effective.
We have had a ton of compliments regarding the ease of use and ability to quickly assist customers.
Misti Mostiller
EVP, Chief Consumer Banking Officer
