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Relationship engagement > Lynq®

Turn digital interactions into deeper relationships

Connect account holders with real-time support, persistent guidance, and the right people across every stage of their digital journey.

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Make every digital interaction more personal

Lynq provides a seamless way to get help, continue conversations, and connect with the right person across digital channels.

  • Connect account holders with the right person or team
  • Continue conversations through persistent messaging
  • Move seamlessly between chat, video, and co-browsing
  • Preserve context across channels and interactions
  • Support assigned, pooled, or hybrid service models
  • Proactively send push notifications at the right moment

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How Lynq strengthens digital relationships

Engage in the moment

Give account holders immediate access to live support when questions or opportunities arise.

Preserve conversations

Maintain context through persistent messaging so account holders and staff can pick up where they left off.

Connect to the right support

Route conversations to assigned bankers, specialists, service teams, or shared queues based on how your institution works.

Key capabilities

  • Live chat
  • Persistent messaging
  • Video banking
  • Co-browsing
  • SMS and social messaging
  • Live voice support
  • Intelligent routing
  • Secure conversations
  • Proactive outreach
  • Staff availability and presence
  • Conversation history and context
Lynq

Proven impact for financial institutions

We've always believed in differentiating through building relationships. Now, we can do that in a whole new way.

Michelle Hamilton
CMO PNB
86%

of digital customers have selected their own banker

78%

of users wait for their primary banker

60%

adoption at account opening

Ready to grow relationships beyond the branch?

Talk with our team

Explore more ways to strengthen relationships

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Lynq AI

Extend digital engagement with guided
 and generative AI self-service.

Explore Lynq AI
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Relationship banking

See how digital engagement can strengthen
relationships across the account-holder lifecycle.
Explore relationship banking