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Solutions > Contact center support

Expand service capacity without sacrificing quality.

Combine AI self-service, intelligent routing, and employee tools to resolve routine needs faster while giving staff the context and capacity to handle more complex conversations.

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Give every need the right level of support

Every interaction with an employee can affect the account holder relationship.  AI handles routine inquiries so your team spends less time on repetitive questions and more time on the complex conversations where a human makes the difference.

  • Resolve questions through guided and generative AI service

  • Reduce avoidable call volume and repetitive employee work

  • Connect complex needs with the right employee or specialist

  • Preserve context across AI, messaging, and human support

  • Respond faster with trusted knowledge and AI tools

  • Support consistent service across digital channels

Lynq

Designed for efficiency, built for relationships

 

Resolve routine needs quickly

Give account holders guided and generative AI support for common questions and service needs without requiring employee involvement.

Provide approved answers

Provide trusted answers, conversation context, real-time translation, and summaries so employees can respond faster and more consistently.

Escalate without starting over

Move complex or sensitive conversations to the right employee with AI conversation history and context carried into the interaction.

Powered by connected AI and human support

Lynq, Lynq AI, and Smart Assist work together to resolve routine needs, improve employee efficiency, and create seamless transitions between self-service and staff support.

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Lynq

Connect account holders with the right employee or team through live chat, persistent messaging, video banking, and co-browsing.

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Lynq AI

Empower employees with AI-powered tools and the context needed for efficient human support.

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Smart Assist

Provide employees with immediate, source-linked answers from approved institutional knowledge.

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Proven impact for financial institutions

 

We were sending way too many customers to the branch, way too many to the call center. Finding a blended solution that kept them in their digital experience while maintaining that direct, close relationship — that's where we saw a perfect niche.

Brianna Elsass
Head of US Digital Servicing and Technology BMO

Ready to resolve more needs and empower your team?

Talk with our team