For content owners
Keep information ready for the people who need it.
Organize resources, manage updates, and coordinate reviews so your institution’s knowledge remains useful as things change.
Features > Knowledge management
Trusted knowledge. Ready to work.
Govern what’s approved. Organize what matters. Smart Control and Smart Drive help your institution put the right information in the hands of the right teams and build a trusted foundation for AI.
Define review stages and approvers in Smart Control before content is made available.
Keep approved documents, assets, and links organized in Smart Drive.
Make resources available to the appropriate teams through configured access controls.
Manage versions and review schedules in Smart Control as policies, products, and procedures change.
Bring resources together through uploads, URLs, and configured content connections.
Provide approved resources for employee assistance and account-holder self-service.
-
Define review stages, responsibilities, and approval rules in Smart Control
-
Organize approved documents, assets, and links in Smart Drive
-
Configure access for the teams that need them
-
Make approved knowledge available through the Knowledge Base, Smart Assist, and Lynq® AI
For employees
Spend less time looking for the right resource.
Access approved information relevant to your team, whether you’re supporting account holders or handling internal work.
For reviewers and administrators
See how content moves from review to use.
Manage approval stages, comments, publishing controls, and audit reports to support oversight of institutional knowledge.
Make approved resources accessible to employees through the Knowledge Base.
Ground Smart Assist guidance in approved knowledge, with source links employees can verify.
Use approved resources to support generative answers for account holders through Lynq AI.
Assign review responsibilities and approval stages around your institution’s processes.
Use publishing and access controls to manage how resources become available.
Use versioning and audit reports to support oversight of content and governance changes.
