As the former head of Google Cloud's AI division out of Japan, our CEO and co-founder, Slaven Bilac definitely knows his stuff when it comes to AI. But chatbots and self-service aren't the pinnacles of success for an ideal customer experience. You have to have the right blend of human touch and technology that can assist not only the customer, but the banker too.

In this Bank Director FinXTech article, Slaven details his 5 strategies that can help financial institutions create a seamless AI experience that your customers will thank you for.