Skip to content
Open navigation
Close navigation
Platform
Relationship banking
Trusted intelligence
Lynq
Live chat, persistent messaging, video, and co-browsing.
Lynq AI
AI self-service and employee tools added to the full Lynq experience
Smart Control
Knowledge governance and approval workflows
Smart Drive
Approved knowledge foundation for AI
Smart Assist
AI knowledge assistant for staff
Solutions
Relationship banking
Personalize engagement across the relationship lifecycle
Knowledge management
Turn knowledge into trusted answers
Contact center support
Improve efficiency with AI-assisted service
Features
Customer communication
Relationship management
AI & Knowledge
Live chat
Public website conversations in real time
Authenticated messaging
Secure, persistent conversations inside digital banking
SMS & social messaging
SMS, WhatsApp and Facebook Messenger
Video banking
Face-to-face digital service
Co-browsing
Guided, consent-based on-screen assistance
Voice
Phone-based inbound and outbound calling
Relationship models
Dedicated, team, pooled or hybrid service
Proactive outreach
Push notifications and scheduled campaigns
Intelligent routing
Connect account holders with the right person or team
Customer context
Preserve relationship history, details and continuity
AI self-service
Structured and generative support for account holders
Staff AI assistant
Source-linked answers grounded in approved knowledge
Knowledge management
Govern, organize and activate institutional knowledge
Conversation intelligence
Turn conversations into summaries, topics, trends and insights
Company
About
A company built with passion in making service more personal
Security
Security, privacy, and compliance you can trust
Team
The leaders driving our company forward
Customer success
Onboarding, support, and expertise to maximize value
Careers
Come join our mission to make digital engagement more personal
Partners
The group of amazing companies that help us advance our mission
The Scoop
Talk with our team
Experience the Lynq platform
Future Branches Boston
We are on the move from the last two years to now be in the city by the lake—Chicago, IL for 2024.