We're excited to share that Credit Union Times recently featured findings from Agent IQ's 2026 State of AI research in an article exploring how artificial intelligence is expected to reshape the work of credit union employees.
The article highlights one of the report's most important conclusions: financial institutions overwhelmingly expect AI to augment employees rather than replace them.
As our CEO and Co-founder Slaven Bilac shared with Credit Union Times:
"AI should make your best employees more valuable, not make employees less valuable."
The article also explores several additional findings from the research, including:
- AI is being adopted primarily to improve operational efficiency and employee productivity.
- Financial institutions are increasingly focused on building trust in AI outputs, with confidence in accuracy emerging as a greater concern than regulatory compliance.
- Most institutions expect to operationalize AI through trusted technology partners rather than building AI capabilities entirely in-house.
We're grateful to Joyce Moed and the editorial team at Credit Union Times for highlighting this important industry conversation.
If you're a Credit Union Times subscriber, you can read the full article here:
Survey Finds AI Expected to Change How Credit Union Employees Work
If you haven't already, you can also explore the complete findings in our 2026 State of AI report, where we surveyed 103 executives from banks and credit unions to better understand AI adoption, investment priorities, implementation challenges, and the evolving role of AI in financial services.
